About this Policy
(the Site) is operated by carsales.com Limited (ACN 074 444 018) (quicksales).
This policy sets out how quicksales collects, uses and discloses your personal information.
By accessing or using the Site or quicksales' services you agree to the collection, use and disclosure of your personal information in the manner described
in this policy.
quicksales and privacy
quicksales is bound by the Privacy Act (1988).
What personal information is collected?
quicksales collects personal information to assist it and its related bodies corporate to conduct their activities and provide the range of services
Personal information collected by quicksales may include:
identification details, which may include name, address, email address, phone number, birth date, gender, security questions and answers;
- limited credit card information;
- user ID's and passwords;
services provided to you, including saved items and searches;
information submitted in placing a listing of an item on the Site, for example item details and pricing;
information about the devices on which you visit quicksales;
information about your activities on the Site such as bidding, buying and selling activities, forum messages or ratings you post or reply to, messages
you send through quicksales to other members and correspondence you send to us (quicksales Communication Services);
third party account details (for example where you sign in through a social network or where you make any payment using PayPal);
- social profile information;
records and content of communications with quicksales or any other person including records and content using any functionality made available by
quicksales including but not limited to any forums, comments or ratings functions. Please note that such records and content may be stored and scanned by
How is personal information collected?
quicksales collects personal information in a number of ways, including:
directly from you when you provide information directly to quicksales in person, by phone or in writing (whether electronic or otherwise) for example
when you create a listing of an item on the Site or when you enquire about an item on the Site;
directly from you when you communicate with quicksales or any other person using quicksales Communications Services;
from third parties such as:
- quicksales related companies;
- resellers of quicksales services and service providers to quicksales;
- operators of linked or served web sites, applications and advertising on the Site;
- social networks where you choose to share that information when creating an account;
- from 3rd party data providers who have been directed by you to send us information on your behalf;
- through use of quicksales proprietary software in which personal information is stored;
- from organisations identified or described under the heading "How is personal information disclosed"
How is personal information used?
Your personal information may be used for the following purposes:
to maintain appropriate business records;
to research, develop, improve and use within quicksales products and services;
to pre-populate / customise / provide shortcuts on our websites;
to conduct surveys to determine use and satisfaction with quicksales services;
to generate statistics in relation to the Site;
for the purposes of feedback, reviews and ratings;
to send you newsletters, promote and market special offers and other services to you (if you do not want to receive these, please let us know by clicking here);
for purposes connected with the operation of the Site including to help ensure safe trading on the Site, verify account authenticity, send invoices,
facilitate payments, resolve disputes and troubleshoot problems;
for staff training and quality assurance; and
to personalise the site experience and / or the advertising you see when you visit the Site.
How is personal information disclosed?
quicksales may disclose personal information to individuals and organisations other than quicksales. The organisations to which we may disclose personal
- quicksales staff and quicksales' related bodies corporate and their staff;
- the public if you advertise with quicksales or use publicly available quicksales Communications Services;
individuals and organisations that advertise with quicksales if you submit an enquiry or seek certain services through quicksales
If you do not want quicksales to disclose your personal information to these individuals and organisations, you should not submit an enquiry.
trading partners (members of the Site with whom you have completed a transaction) Note: members you have completed a transaction with can request to
exchange contact details with you (name, address and phone numbers);
outsourced service providers who assist quicksales to provide its services including:
- information technology providers;
- marketing and market research advisers; and
- professional advisers.
entities to whom you request we send your information;
resellers of quicksales services;
- organisations involved in a sale/transfer of quicksales assets, business or shares;
- to assist government or regulatory authorities or police;
- a rights owner or their legal representatives where intellectual property infringement is alleged;
- as we are required by law, for example pursuant to a subpoena or in accordance with unclaimed money legislation.
Where quicksales provides information to a third party at your request (for example where you submit an enquiry), you acknowledge that your information
Maintaining personal information quality
quicksales strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change. You may update
certain personal information through your membership account (if you have one) or click here to contact
us by email.
How to access your personal information
You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal
information please Click here or on the "contact us" link at the bottom of this page. Please remember to
provide as much detail as you can as this will help us to find the information. There is no charge for this service, however you may be required to verify
your identity before any information is released to you.
About security and personal information and credit card information
quicksales takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. Your
personal information may be stored in hard copy documents, but is generally stored electronically on quicksales� systems.
quicksales protects credit card information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input.
Your full credit card details are not stored on quicksales� servers. Credit card payments are processed by a third party Australian payment gateway
company. Credit card information for customers on 'Auto-Bill' are stored by the payment gateway.
Transfer of personal information outside of Australia
Some of quicksales' service providers are located outside of Australia, including in the United States of America and Canada. It may be necessary to
disclose your personal information to those service providers for some of the purposes listed above. By providing quicksales with your personal
Dealing with quicksales anonymously
You may deal with quicksales anonymously by using a pseudonym, unless quicksales is required or authorised by law to deal only with an identified person,
or it is impracticable for us to respond to you if you have not identified yourself.
What if you don't provide personal information?
If you choose not to provide personal information when requested, quicksales may not be able to provide you with the full range of quicksales services.
quicksales, Linked Sites and personal information
When you visit a website or use an application on the Site, quicksales records anonymous information such as IP address, time, date, referring url, and
other referral information, device information and location, carrier, site interactions such as your access to website features, pages accessed, content,
searching activities, lead submission, and files accessed and downloaded, type of browser and operating system.
Such information collected by quicksales may be linked to other information quicksales holds about a user, compiling a complete profile about quicksales
users' browsing activities on the Site.
quicksales uses "cookies" and other methods to collect and store the information set out above. A cookie is a small file that stays on your computer until,
depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires (this may be as little as 30 days or up 2 years, or
longer in some cases). Cookies may be used by quicksales or by service providers engaged by quicksales to provide you with the full range of services it
offers, remember your preferences, remember the sites you visit on the Site, measure and analyse usage of the Site and for security. Persistent cookies may
be used to identify the sites you visit on the Site and to personalise the advertising that you see when you make future visits to the Site or other sites.
You may adjust your Internet browser settings to disable cookies. If cookies are disabled quicksales may not be able to provide you with the full range of
The Site may include links to third party web sites, co-branded web sites and applications and advertising served to the Site by third parties (Linked
This site uses Crazy Egg web analytics service. Crazy Egg may record visitor's activities on the Site, which may include mouse clicks, mouse movement, and
scrolling activity performed on the Site, user screen size, browser versions and other user experience based metrics. Crazy Egg does not collect any
the information collected by Crazy Egg service for analysing usability of the Site and associated purposes. To opt out of this analytics service, please
quicksales uses Nielsen/NetRatings web analytics tools to measure and analyse internet usage across the Site. This service helps us measure and respond to
our online consumers. The data collected does not identify a user personally.
What if I have a problem?
If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.
Level 4, 449 Punt Road, Richmond VIC 3121
Locked Bag 9001, Richmond VIC 3121
+61 (03) 9093 8600 (Business Hours EST)
to contact us by email
quicksales treats complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavour to deal with it
comprehensively and reach an outcome with which all parties are satisfied. If you would like further information about privacy in Australia, please review
the Office of the Australian Information Commissioner�s website.
How this policy changes
This policy may change over time. All changes will be published on this website.
Version 2 (August 2014)