After a successful auction quicksales will send you a notification email which contains the auction details and buyer's contact details. It also contains a link to send an invoice. It is then in the hands of you and the buyer to make contact and arrange payment and postage details.

Contacting the buyer
Contact the buyer and confirm payment details by sending them an invoice. Good communications are important in order to have a successful sale. Make sure you keep all email communications between you and the buyer.

Send an invoice
To streamline the process, quicksales provides a invoice system for you to confirm the total amount due and payment details. Sending an invoice to the buyer is not compulsory but it is highly recommended. For more information on sending an invoice, please click here.

Viewing the buyer's Checkout email (if applicable)
The Checkout has been designed to help sellers and buyers complete the sale. The checkout is used by the buyer to inform you of the following:

• Transaction details:
  • Postage - Postage/delivery cost (if known by the buyer)
  • Insurance - Insurance cost (if offered by yourself)
  • Any discount(-) or charges(+) - Discount or charge amount (If you and the buyer have agreed on a discount or charge)
• Buyer Details:
  • Postal address (if different to the address on system)
  • Payment method
  • If insurance is required (if offered by yourself)
  • Send a message (if required - noting any special requirements)

Sending the item
After you receive payment, promptly forward the item to the buyer.

Cancelling the sale
It is your obligation to complete the sale. If for some reason both you and the buyer mutually agree to cancel the sale after the auction ends, you can apply for a 'Mutual cancellation of the sale'.
To apply for 'Mutual cancellation of the sale', please click here.

Item not sold
A notification email is sent to you for items that did not sell. You can relist it, see below.

Relisting an unsold item
You can relist an unsold item. To relist an unsold item, go to your 'Unsold' list in 'My quicksales'. Select item(s) you want to relist and choose 'Relist' from the 'Bulk Action' link.

Underbidder Offer
An Underbidder Offer allows you to offer an item to one or more non-winning bidders. The offer allows the underbidder to purchase the item with a BuyNow price that is equal to the maximum bid they placed. If you have sufficient stock or the winning bidder did not pay you, you can send an Underbidder Offer to one or more of your underbidders. Learn more about Underbidder Offer