Frequently Asked Questions (FAQs)

Account, Payments & Verification Related

I have forgotten my Password or User ID, how can I retrieve it?
I have not received my activation email, how can I finish the registration process now?
Can I change my User ID?
How can I become a verified member or a seller?
I have applied for Address Verification (AV) and it has not showed up yet, why?
Can I fax you my Photo Identification, so I can set up my Seller's Account sooner?
Can quicksales send me the AP application form? My printer is not working.
I have accidentally applied for a Verification. Can I get a refund?
I have made a payment into My quicksales prepaid account but it is not showing, why?
My credit card was not accepted, why?
Can I display my feedback from another site?
Can I withdraw my account balance?
Am I able to use PayPal or Paymate to pay for My quicksales fees?
I unsubscribed from quicksales promotional emails and newsletters. How do I subscribe again?

Buying Related

How do I pay the seller?
The auction ended, but the item page said there was still time left, why?
Why do some items not display an end time?
I do not meet a seller's 'buyer requirements'. What does this mean?
I cannot contact my seller or the item has not arrived yet, what should I do?
I lodged an Item Not Received dispute but have not received a refund or replacement item. So what happens next?
I have accidentally marked items as 'Paid' or 'Received'. How do I undo this?

Selling Related

How do I become a seller?
I cannot contact my buyer or my buyer has not paid me, what should I do?
I have listed items to sell, but they are still in Pending. Why aren't they active?
I am having trouble uploading pictures. Can you help?
A buyer has stated they cannot purchase my item(s). Why?
I have accidentally marked items as 'Paid' or 'Posted'. How do I undo this?
How do I amend my 'About me' page?
Can I search for completed listings (previously sold listings)?
I have reported an 'Unpaid Item' and have yet to receive a refund. When will I receive a refund?
Can a non-paying buyer leave me an 'Unsatisfied' rating?
Whilst my status is set to 'Away', are my items still subject to be moved to Unsold after 60 days?
Items that need attention
Express Lister Express Lister 2 related questions.

qshops
qshop related questions.


Other

Intellectual Property related questions.


If you did not find the answers you're looking for, please use the following instant help resources:
Search Help Topics | Community Help Forum

If you still did not find the answers you're looking for, please

Other contact details:
carsales.com Limited, Locked Bag 9001, Richmond, VIC, 3121, Australia
Fax: +61 3 9093 8796
ABN: 91 074 444 018


Account, Payments & Verification Related

Q. I have forgotten my Password or User ID, how can I retrieve it?
A. Please see the following: "Forgot password" or "Forgot User ID"

Q. I have not received my activation email, how can I finish the registration process now?
A. Please click here to have the email sent again.

Q. Can I change my User ID?
A. It depends on when you registered and the volume of your account activity.
- If your account activity has exceeded more than 5,000 listings including sold, unsold, selling etc, the system will reject a username change.
- If your activity does not exceed this limit and you registered after the 01/01/07, we can change your User ID. Please contact us with your preferred User IDs in order of preference.
- If your activity does not exceed this limit and you registered prior to 01/01/07, we can change your username if you retain the first 3 characters of your User ID (i.e. change nicky456 to nicsplace).
- If you're okay with retaining the first 3 characters please contact us with your preferred User IDs in order of preference.

Q. How can I become a verified member or a seller?
A. Please click here for more information.

Q. I have applied for Address Verification (AV) and it has not showed up yet, why?
A. Please double check you have actually applied for AV by checking your account statement in 'My quicksales', you will see a debit of $4.95 for AV if you have already applied. Note: You cannot apply for AV unless your quicksales account has sufficient credit. If you tried to apply and didn't have sufficient credit you will need to apply again when your account does have sufficient credit. Click here to apply for AV. Although you may have credited $4.95 to your account you still need to apply for AV. It can take up to 7 days to receive the AV letter.

Q. Can I fax you my Photo Identification, so I can set up my Seller's Account sooner?
A. We must sight a 'certified copy' of your photo verification for security purposes. It must be stamped and signed by the appropriate professional, as stated on our Photo ID page. A fax or email is not acceptable as the document can easily be tampered with. For further details, please click here.

Q. Can quicksales send me the AP application form? My printer is not working.
A. Unfortunately we cannot send the form to you, it is dynamically created when you are signed in. Each form is printed with an individual identifier for Australia Post's and quicksales' use so as to successfully complete the application for that member. You may apply for Australia Post verification from another PC (such as internet cafe or through a friend's PC) through your 'My quicksales'.

Q. I have accidentally applied for a Verification. Can I get a refund?
A. Verification fees are non-refundable as the process cannot be reversed. The verification pages clearly state the costs prior to submitting the application.

Q. I have made a payment into My quicksales prepaid account but it is not showing, why?
A. It can take up to 3 working days for your funds to show in our account. If it has been longer than 3 working days please provide the following information.
- Bank Name, BSB Number and Postcode
- Date and amount of payment
- Reference used

Q. My credit card was not accepted, why?
A. We only accept VISA, Master Card and American Express credit cards. Please make sure you used the correct card type. Other cards will not work. Note: Some debit cards may not work online, check with your bank.

Q. Can I display my feedback from another site?
A. Yes, you can use an online reputation site such as Repatoo [ www.repatoo.com ] to display your feedback/ratings in your listings and 'About me' page. Alternatively you may add a link to your feedback page to show your feedback/ratings from other sites in your quicksales listings.

Q. Can I withdraw my account balance?
A. Credits on your Account are non-refundable, non-transferable and not redeemable for cash. An administration fee of $5 is payable where a member wishes to close their account and withdraw the balance of credits made on or before the 25th February 2008. The processing fee only applies when a refund is due (balance greater than $5). To close your account, click here.

Q. Am I able to use PayPal or Paymate to pay for My quicksales fees?
A. We accept Visa and Mastercard credit and debit cards, direct deposit, money orders and cheques. More info

Q. I unsubscribed from quicksales promotional emails and newsletters. How do I subscribe again?
A. Please click here to subscribe to quicksales Newsletters and Promotion Emails.

Please see the Help Topics or Help Forum for all other enquires.


Buying Related

Q. How do I pay the seller?
A. The seller should send you an invoice with payment instructions. Please click here for more info.

Q. The auction ended, but the item page said there was still time left, why?
A. The time displayed on quicksales is static not dynamic, you need to refresh the page to see the latest time.

Q. Why do some items not display an end time?
A. Items that do not show the end time have been listed as a BidNow item.

Q. I do not meet a seller's 'buyer requirements'. What does this mean?
A. Sellers have the option to approve a buyer depending on their rating score or verification type. Although not recommended, some sellers prefer to pre-approve buyers. Please contact the seller and advise them of your interest in their item. The seller may be happy to pre-approve you by adding you to their Favourite Members list, which will enable you to purchase their item(s). More info | Favourite members

Q. I cannot contact my seller or the item has not arrived yet, what should I do?
A. Please click here to find what to do next.

Q. I lodged an Item Not Received dispute but have not received a refund or replacement item. So what happens next?
A. Please click here.

Q. I have accidentally marked items as 'Paid' or 'Received'. How do I undo this?

  • To change Paid to Unpaid - Go to My quicksales > My Buying > Awaiting Items, click on the drop down arrow next to 'Mark as Received' and select 'Mark as Unpaid', click OK.
  • To change Received to Unreceived - Go to My quicksales > My Buying > Received, click on the drop down arrow next to 'View Invoice' and select 'Mark as Unreceived', click OK.

Please see the Help Topics or Help Forum for all other enquires.


Selling Related

Q. How do I become a seller?
A. You need to create a Seller's Account. Click here to create a Seller's Account.

Q. I cannot contact my buyer or my buyer has not paid me, what should I do?
A. Please click here to find out what to do next.

Q. I have listed items to sell, but they are still in Pending. Why aren't they active?
A. As your Seller's Account is not yet active, any items you list will remain in 'Pending' until such time your Seller's Account has been created. Depending on which method you have selected, (C/Card, Address Verification or Photo Identification) will determine the duration for this process. Once you have successfully created your Seller's Account, you will be able to activate your 'Pending' items, by clicking on the 'Activate' button to start your listings.

Q. I am having trouble uploading pictures. Can you help?
A. Please click here for more info.

Q. A buyer has stated they cannot purchase my item(s). Why?
A. You may have restricted buyers by setting buyer requirements. See Approving Buyers. You will need to select 'Unlimited' under the Min. Rating field and 'Not Required' under the Verification field in order to ensure there are no buyer restrictions. Alternatively, you may also pre-approve buyers by adding them to your Favourite Members.

Q. I have accidentally marked items as 'Paid' or 'Posted'. How do I undo this?

  • To change Paid to Unpaid - Go to My quicksales > My Selling > To Post, click on the drop down arrow next to 'Mark as Posted' and select 'Mark as Unpaid', click OK.
  • To change Posted to Unposted - Go to My quicksales > My Selling > Posted, click on the drop down arrow next to 'View Invoice' and select 'Mark as Unposted', click OK.

Q. How do I amend my 'About me' page?
A. Go to My quicksales > My Selling and select the About Me link under the My Info section. Enter your amendments, then select the 'Preview About me' button. This will take you to a new page. Please check your amendments then if you are happy with them, select the 'Confirm' button to accept the changes.

Q. Can I search for completed listings (previously sold listings)?
A. We currently do not have a completed sales search function in place. You can however view sold items of a particular seller from the sellers profile page.

Q. I have reported an 'Unpaid Item' and have yet to receive a refund. When will I receive a refund?
A. Go to My quicksales > My Selling > Unpaid, select the appropriate option to receive a refund within 48 hours. More info

Q. Can a non-paying buyer leave me an 'Unsatisfied' rating?
A. If a buyer is involved in an Unpaid Item dispute, the buyer will lose the privilege to leave a rating.

Q. Whilst my status is set to 'Away', are my items still subject to be moved to Unsold after 60 days?
A. When a seller has set themselves to 'Away', their listings although hidden, are still subject to being moved to the Unsold list after 60 days. Learn more about being set to Away

Q. Express Lister Express Lister 2 related questions.
A. Please see the following Express Lister resources: Information | FAQ | Discussion | Instructions

Q. qshop related questions.
A. Please see the following qshop resources: Information | FAQ | Discussion

Q. What is "Needs attention" referring to?
A. We require you to confirm if the item is still for sale or not. Learn more

Please see the Help Topics or Help Forum for all other enquires.


Other

Q. Intellectual Property related questions.
A. Please see the Intellectual Property information page.

Please see the Help Topics or Help Forum for all other enquires.