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Step
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Details
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When
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Check the item details
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Ensure you have read and understood the item description and the seller's payment
and postage terms. Allow enough time for the seller to receive the payment and to
post the goods to you. If you paid by direct deposit it may take 3 working days
to show. If you paid by money order or cheque it will take longer to process. Cheques
will need to clear, which can take up to 5 working days after being banked.
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Within 7 days of the item ending
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Contact the seller
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If you are concerned, email or call the seller with your questions. Provide as much
information as you can about the payment. For example: Method, Date, Amount, Reference
used. If you paid at a bank branch, the seller may not see the same reference. Give
them the branch BSB and Postcode to assist.
- You can get the sellers email address from the 'Won' or 'Purchase' email sent to
you.
- You can Contact the seller through quicksales from the item page or from your 'Won'
list.
- Ensure your spam filters are not blocking emails from the seller. The seller may
be trying to email you but your filters are blocking them.
- Check that your contact details are correct. The seller may be trying to email you
but your contact details are incorrect.
Click here
Call the seller. Request to
Exchange contact details in order to obtain the seller's contact phone number.
Note: Try the above steps first.
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Within 7 days of the item ending
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Report the item as not received with quicksales
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File a Report Item
Not Received dispute within 60 days of the item ending. This process is
designed to make communication between both parties easier. A quicksales Trust &
Safety officer will look into the case and mediate. The seller’s account may
be placed on hold or suspended.
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Between 7 and 60 days of the item ending
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File a complaint with Paymate
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If you paid by Paymate, you may be eligible for up to $3000 through Paymate's
Buyer Protection Program if the purchase was made from a Payment-approved
TrustMark seller.
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Within 45 days of payment
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File a complaint with PayPal
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If you paid by PayPal, you can file a complaint under the PayPal Buyer Complaint Policy. Please visit the PayPal Resolution Centre to file a complaint within 45
days of payment.
Learn about the PayPal Buyer Complaint Policy
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Within 45 days of making payment
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Contact your credit card issuer
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Most credit card issuers will provide protection for purchases. Contact your credit
card issuer about charge-backs and complaints. Note: If you paid
by credit card via PayPal or Paymate please follow their procedures and policies
first.
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Within 45 days of the item ending
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Report the seller to the Police
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If you believe the seller is fraudulent and you are a victim of online auction fraud,
report the seller to the Police. Note: You can go to your local
Police station or use the following web site to report the seller. www.police.qld.gov.au/onlineauctionfraud
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After completing the above steps
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File a claim with Buyer Shield
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You may be eligible for up to $400 through quicksales' Buyer Shield Program.
Learn
how Buyer Shield works and find out if you are eligible.
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After completing the above steps
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