Please read and print our one page Quick Guide First

Delivery Costs Related

Q: By offering Temando in my listings will the delivery cost be cheaper than Australia Post?
A: Every service offered through Temando on quicksales is a door-to-door, express courier service with tracking which is the equivalent of Express Post Platinum. You'll notice from the pricing that it is cheaper than any trackable postage option available from the Post Office, such as Express Post.

Q: Are Temando rates cheaper on Temando or quicksales?
A: If you create a Temando account via quicksales you will receive a 10% discount for the life of your account.

Q: How can I see what the costs are?
A: See our Delivery Calculator to compare delivery methods and prices.

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Service Related

Q: Can I select carriers I want to use?
A: Yes, you can use all or select the ones you want to use. You can modify this list in the Default pick up location screen. Important Note: Fastway only pick up from businesses (inc home businesses); however you could always give your package to your partner/friends/etc to take to a work address. If you want Fastway included in your listings you will need to select Business as your Default pick up location. Also note, that Fastway only service major cities and will be only be returned in quotes for deliveries they can service.

Q: Are all services door-to-door?
A: Yes.

Q: Are all items tracked?
A: Yes.

Q: If all items are tracked, does that mean that buyers will need to be home?
A: No, if they are not home a card will be left to arrange another time for delivery.

Q: What is the difference between signed and unsigned?
A: Small unsigned packages will be left in the letterbox, similar to what happens with Australia Post.

Q: Do you offer a fragile service (Australia Post does not)?
A: Yes, fragile handling is included.

Q: What happens if an item is damaged or lost?
A: Currently, this is subject to each carrier's terms and conditions, however please read the next answer about insurance.

Q: Can I pay extra to insure an item for damage or loss?
A: Insurance is available to quicksales sellers for a cost of 1.1% of the total price (purchase price + delivery cost). More info

Q: Do I need a satchel bag?
A: Depends on the carrier, see below:

• Australian Air Express (AaE) - Satchels are not required, you can use your own packaging. AeE rates factor in the cubic weight or the dead weight, whatever is the greater (hence no satchels required). For example, if the dead weight is under 500g, but the dimensions cube out to over 500g (based on AaE’s specifications) then the 1Kg satchel rate will apply.
• Fastway - Satchels are required. Fastway only pick up from businesses (inc home businesses); however you could always give your package to your partner/friends/etc to take to a work address. Also note, that Fastway only service major cities.
• See satchel rates

Free satchel bags - Satchel bags are provided FREE of charge, request your first batch from the Default pick up location screen (please allow 10 working days for them to arrive). Additional bags can be ordered directly from Temando, just email . Note only AaE allow you to use your own packaging with satchel rates.

Q: What sizes do satchels come in?
A: Please see our Quick Guide for details. We recommend you print this one page guide.

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Pickup Related

Q: Do I need a satchel?
A: Please see the Service Related section above.

Q: What time are pickups?
A: Drivers generally pickup in the afternoon on weekdays (between 12-5pm) for orders placed that morning. Orders placed in the afternoon may not be picked up until the following working day.

Q: Can I get the package picked up from somewhere else (my work / my partner's work / a neighbour)?
A: Yes, just specify this address as your pickup address in quicksales.

Q: What should I do if no one came to pickup?
A: Missed pick-ups usually will occur the next business day, although this is not common. If after 24hrs your pickup has still not occurred, please contact either the Carrier or Temando.

Q: Will they pickup from my house/area?
A: Yes, with some very minor exceptions - see below. Note, we only return carriers that can service the delivery in the quote.

Q: Remote area pickups
A: In some remote or low density regional areas, pickups from your home may not be available for low-volume sellers. In this instance, you will be contacted by the carrier to arrange a secure drop off point, generally the local post office or carrier depot as applicable. It is not possible to advise this upfront, as these transactions are assessed on a case by case basis, so if these drop-off arrangements do not suit you, you may contact Temando for a full refund.

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Buyer / Delivery Related

Q: Does the buyer need to be home?
A: Ideally, but it is not essential. The couriers can also be instructed to leave a parcel somewhere safe (for example the buyer can leave a note for the driver saying "please leave with neighbour - number 22").

Q: If the service requires a signature on delivery and the buyer is not home, what happens?
A: A card will be left for the buyer to contact an arrange another delivery time.

Q: Will the buyer be charged a re-delivery fee?
A: No.

Q: Can Temando deliver to P.O. Boxes?
A: Yes, but only when using Australia Air Express.

Q: Can the buyer track the delivery?
A: Yes, from within My quicksales.

Q: Can the buyer choose which service they prefer (signature, overnight etc)?
A: Yes, the buyer can notify the seller of their preferred delivery option when they checkout.