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Posted by arththatspeaks on 26-Aug-2010 15:16 Report
What would you do?
If you had a member bid on one of your jewellery items twice on two different occassions then turned around and asked you to cancel the bid as it was a mistake - would you cancel the bid the second time around after giving them a warning that you would not cancel if it happened again?
I'm frustated because this is happening to me and I feel like I am being made out to be the bad person because i am abiding by the rules set out in our Oztion User Agreement. I was abused by the other member by them saying I don't provide a good customer service when in fact I do and stand by my customers truly and wholey but I will not breach the Oztion user agreement for the sake of a sale. A tough situation so advice from anyone would be beneficial right now. Thanks guys.
 
Replied by hobals on 26-Aug-2010 15:22 (Ref 2188560) Report
Hi

If SAME  ITEM  - I would ask for an explanation-

why they placed a bid- cancelled- then placed the bid again on this ONE  item

If - however- they placed a bid on item 1  & asked to cancel then placed on item 2 & asked to cancel
then - I'd cancel and block them from any future sales / bids

If it was the SAME  item - both times- I think I would wait for the explanation before deciding on the action of NPB  or cancelling the sale

either way- I'd be blocking them - once completed

cheers :-)
Replied by prim-n-raggedy on 26-Aug-2010 15:25 (Ref 2188561) Report
I dont think its right what they are doing... but in saying that i would cancel, even though you are abiding by the rules and then block them. I wouldnt like to deal with them anyways.
Replied by issabella10 on 26-Aug-2010 15:43 (Ref 2188581) Report
Is there anything in the buyers feedback history that shows any relevance to what is happening ? I would be inclined to follow the process and they can either pay or have a NPB lodged against them . You've been understanding once and I don't see why you should do so again because the buyer should understand the bidding process by now
Replied by cdrhn on 26-Aug-2010 15:49 (Ref 2188588) Report
If it's happened more than once, I'd block them AND drop admin a line to let them know what's going on.
Replied by arththatspeaks on 26-Aug-2010 16:15 (Ref 2188617) Report
It's funny because the seller says that they have been selling on sites for 10+ years and has never come across this user agreement "you bid - you buy" lol well I have and if I bid on something I am bound by it unless I have made an honest mistake and even then I make sure I don't do it again. I think I will just cancel the item and then block them because they really aren't worth the trouble.

Thanks guys


Replied by ejholden on 26-Aug-2010 21:46 (Ref 2188736) Report
I was abused by the other member by them saying I don't provide a good customer service

How would they know ...... You have to actually buy something to be a customer .....
Cancel the bid, then block them.
Replied by stumpy007 on 26-Aug-2010 22:18 (Ref 2188750) Report
I would have blocked them after the first cancellation! Esp after the abuse. How dare they! Admin should be notified.
Good luck with it
Cheers, Julie
Replied by olelantana on 26-Aug-2010 22:41 (Ref 2188757) Report
Why cancel the bid? That's their problem. Let the bid go through to a sale, then leave them a negative feedback if they don't pay.
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