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Posted by fordfillie56 on 09-Dec-2011 21:09 Report
Telstra major prob
Just read this article in the Herald sun. Telstra customers may be interested.Also,  If anyone is  trying to email me at the moment, our server is not working properly, could also be beacuse of the issue in the article too.
http://www.heraldsun.com.au/news/more-news/telstra-internal-website-made-public-releasing-account-details-of-up-to-one-million-customers/story-fn7x8me2-1226218546469
 
Replied by kidsstuff on 09-Dec-2011 21:20 (Ref 2324025) Report
I have lost my email aswell.  I have just spent an hour getting through to a telstra to be told it could be a few more hours.
I am just glad it is nothing wrong with just my computer.
Replied by fordfillie56 on 09-Dec-2011 21:35 (Ref 2324026) Report
Thanks for that kidstuff believe me so are we! ( glad that it is not just us!)
Replied by nara120 on 09-Dec-2011 21:55 (Ref 2324028) Report
Yep, started around 7pm and still no emails!  I still have internet access and found this on their website....

Service Disruption Start: Friday, 9 December 2011 6:10:00 PM AEDST
Next Update: Friday, 9 December 2011 11:00:00 PM AEDST
Last Updated: Friday, 9 December 2011 7:18:27 PM AEDST
Scheduled Disruption: No
Customer Impact: We are currently having problems with the BigPond Self Care Portal. This is affecting customers nationally. Customers may be unable to login and manage their accounts. Technicians are treating this issue as a priority and are working on the problem. We apologise for any inconvenience this may cause you.
Replied by madsmoney on 09-Dec-2011 23:58 (Ref 2324040) Report
Yep...same here -no email and no access to my account .
Thankfully the internet is still up and running ....for now !

When I 'phoned them ( around 6pm (QLD) time ) they said that they'd send me a text message once the problem was fixed.

It's now 11.01pm ...and still no text.
Replied by guitar-hero-goddess on 10-Dec-2011 04:50 (Ref 2324046) Report
Have only just been able to reconnect after six days of no service whatsoever, and now the Bigpond mail is down. Many pockets right around the country have been experiencing major problems with cable and ADSL connections, seems particularly in over populated areas with basic services. They are rolling out something known as tophat www.telstra.com.au/misc/tophat/ which is an upgrade to ADSL 2.
Replied by yobbo1 on 10-Dec-2011 05:57 (Ref 2324047) Report
No emails here either guys.....Lily
Replied by luvachat on 10-Dec-2011 08:08 (Ref 2324057) Report

  It's Saturday just after 8am in N.S.W...are we all still having problems with our emails???...BOOOOO to Telstra !!!

Replied by texchloe on 10-Dec-2011 08:33 (Ref 2324061) Report
Well that's the big fellas for you. Always down, but I am really so glad it's not me. Been out since early yesterday.
Replied by huonbrook on 10-Dec-2011 08:46 (Ref 2324063) Report
We dropped out for 5 days last week, bigpond/telstra said they would text when it was fixed and we are still waiting, obviously our internet is back on but their customer service suks.
We also have a silent number and in the past 24-48 hours have suddenly started receiving telemarketer calls, maybe this is the reason why, thank you for posting
Replied by jrmb7339 on 10-Dec-2011 09:50 (Ref 2324065) Report
 no emails here either since yesterday - but thank god for paypal - as sales are still happening - and I can get information on them.  Just have to keep checking it everynow and then.

internet still on thankfully

Jules
Replied by guitar-hero-goddess on 10-Dec-2011 10:41 (Ref 2324074) Report
I think you all might be missing the point about why the whole email system is down.
If you have bundled Telstra services, Foxtel / Phone / Mobile / Internet (you don't need to have them all bundled)
Telstra made bundled customers private account details, PUBLIC.

This includes not only your name, address & date of birth, but also your passwords to access your email accounts. It was discovered by a member on 'Whirlpool' who went Googling for Telstra bundles and discovered the private database being stored on the internet. If you keep any confirmation emails stored in your account that state your user names and passwords to various accounts, you need to change ALL your passwords.

forums.whirlpool.net.au/forum-replies.cfm
Replied by creatables on 10-Dec-2011 10:42 (Ref 2324075) Report
It is nearing 10am QLD time and i am still not getting emails.
After 6 years of being with another company we have only just gone back to Telsta , i was so hesitant for these reasons and now am wishing i hadnt but nothing i can do about it for 2 yrs.
The email side of it doesnt worry me a lot as i use yahoo as is so much more reliable. I did have bigpond years and years ago and it was useless then.
I am thankful the internet side of it is okay but i really hope they get there issues sorted ,
we where actually told just recently that there service is SO much more reliable and efficient.
BUT i guess things happen, i just find it annoying when you pay for a service that you do not get, plus Telstra promise SO much and seem to always fail to deliver, hope i am wrong.
Replied by tasfamily on 10-Dec-2011 13:34 (Ref 2324099) Report
Story about it on ABC news online

http://www.abc.net.au/news/2011-12-10/bigpond-services-down/3723948

I'm rather glad I'm not with bogpond 
Replied by rogespeed on 10-Dec-2011 15:06 (Ref 2324103) Report
my bigpond internet  has become gummy as well - so alternate isp option B  
Replied by texchloe on 10-Dec-2011 17:08 (Ref 2324124) Report
I have my emails  back on line coming through at a rate of knots.
Replied by jrmb7339 on 10-Dec-2011 17:16 (Ref 2324131) Report
 emails back now for me.  hope it returns for everyone else soon - now just have to sort out the mess. lol

Jules
Replied by yobbo1 on 10-Dec-2011 17:28 (Ref 2324137) Report
Hmmmmm!!!....waiting...waiting...waiting......still no emails here in sunny downtown Deepwater NSW at 5.30pm Sat afternoon....Lily

PS...I will be changing my password as soon as it comes back on....probably too late for that even.......the whole world probably knows all my details by now.....
Replied by ditas-odds-n-ends on 10-Dec-2011 18:12 (Ref 2324152) Report
Hi . Same here on Sunny Coast . Internet access yes but could not get into my Inbox until about 4pm Qid time today. And I'm on Wireless because of where we live. Unfortunately Telstra is the only option for us. But before finally getting connected with Telstra you should have seen the fun and games we had with Optus. Just Awful . Promised everything and delivered nothing. Never again , I promised myself. Had to be connected to three severs before Telstra was able to take over.
Replied by fordfillie56 on 10-Dec-2011 22:36 (Ref 2324170) Report
All back to normal - I hope- now!!!
Replied by jojcraft on 10-Dec-2011 23:23 (Ref 2324172) Report
Yes mine are back too  ABT
Replied by wildbubsdesignerbabywares on 11-Dec-2011 10:09 (Ref 2324181) Report
so glad I'm not with telstra lol
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