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Posted by magnolia134 on 30-Jan-2012 17:50 Report
Sale cancelled but feedback still required?
I cancelled a sale at the request of the buyer. I removed it from my Sold list and relisted it. BUT the item is still waiting for feedback. Is there any way to remove this?
 
Replied by nara120 on 30-Jan-2012 18:07 (Ref 2330694) Report
If you don't leave feedback, it just stays there until the feedback time runs out (think that's 60 days?) then it'll disappear.  You could leave a rating stating mutual cancellation but there is no rules on it as such.
Replied by echo333 on 30-Jan-2012 19:09 (Ref 2330707) Report
As far as I know there is no way to remove an item still needing feedback, even if sale was cancelled.
Feedback can be left within 90 days of item closing (sold).
So I think it sits there for up to 90 days.
I have a mutually cancelled sale waiting out its time too.
Replied by ellencol on 30-Jan-2012 19:34 (Ref 2330708) Report
 You could just leave a neutral with the comment that the sale was cancelled by mutual agreement.  That would not affect the buyers feedback score and would tidy up your list.

Ellen
Replied by magnolia134 on 30-Jan-2012 20:39 (Ref 2330714) Report
OK -- Thanks gang.
Replied by huonbrook on 31-Jan-2012 13:15 (Ref 2330792) Report
If you were happy to cancel the sale then a happy/satisfied comment  is what I would leave...
Replied by magnolia134 on 31-Jan-2012 13:31 (Ref 2330794) Report
I wasn't exactly happy to cancel the sale - it was at the buyer's request.
Replied by brerrabbit on 31-Jan-2012 14:23 (Ref 2330796) Report
It's probably still better that they asked you rather than just say nothing and not pay.  I rarely have that sort of mutual agreement to cancel a sale. 

Sometimes they'll buy the same thing twice and I'll ask did they mean to.  If they didn't, I offer to cancel the second one.  Seeing they've bought other things I'm more than happy to cancel one of the items - sometimes they'll buy something else instead or ask me to swap it for something else.  A happy customer is more likely to return.  I leave feedback for the cancelled item the same as the rest of their purchases. 

If it's a single purchase that's cancelled I usually don't leave any feedback.  3 months soon goes.
Replied by leigh3875 on 31-Jan-2012 16:41 (Ref 2330811) Report
mmmmmm me too magnolia
Replied by pashmina on 07-Feb-2012 11:55 (Ref 2331720) Report
It's your call - but if they contacted you and it wad a mutual cancellation - I don't see the point of leaving them a nuetral?


Replied by magnolia134 on 07-Feb-2012 13:22 (Ref 2331731) Report
I don't intend leaving a neutral, or anything else. I'll just leave it till it disappears. But it seems very odd that once a sale is cancelled it should still appear in the Feedback list. Why isn't it automatically removed?
Replied by issabella10 on 07-Feb-2012 13:53 (Ref 2331736) Report
I have " 2 feedback required" showing for months on end yet when you click on it there's none to leave , but the message is there everytime


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