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Posted by puddimoo on 10-Jan-2012 20:03 Report
re pay pal charges
I realize this topic,has been on a forum previously,however I would like to know how much a seller is allowed to charge me if I use pay pal? thanking you in advance Puddi
 
Replied by boo512 on 10-Jan-2012 20:21 (Ref 2328171) Report
 It is a grey area, Quicksales maintains that sellers can charge a fee to recover the cost of merchant services, eg credit card payments.  However as Paypal is not actually a merchant service and the seller has no way of knowing how the payent is being made, it is difficult to justify any charge.  Paypal also proibit the charging of fees or imposing of minimum purchase amounts for buyers who use their service and there have been reports of sellers accounts being cancelled for this practice.  Because it is not a clear cut issue, the fall back position would be to check the TOS carefully, the seller cannot impose conditions that are not disclosed upfront, and if they are disclosed and you still buy, then you are probably stuck with it.
Replied by issabella10 on 10-Jan-2012 20:29 (Ref 2328174) Report
As above , but I was going to suggest that if you already have purchased and the seller has applied a fee you could phone PayPal and ask them how to proceed .

Personally I would pay the invoice minus the additional fee , I doubt the seller has a chance in hell of getting PayPal to agree with his methods and you would at least be covered .
Replied by puddimoo on 10-Jan-2012 21:38 (Ref 2328205) Report
Thank you Boo and Issabella.....will just be a bit wary next time I shop and use pay pal.....have never had anyone charge a percentage before.....Puddi
Replied by issabella10 on 10-Jan-2012 21:52 (Ref 2328206) Report
Puddimoo the seller clearly states that he's adding HIS PayPal fees onto the buyer which is absolutely against PayPal Policies , and are not the Credit Card fees Merchants are allowed to pass on.

The seller can in fact be reported to PayPal and risk having his/her account put on hold.




Replied by topsale on 10-Jan-2012 22:03 (Ref 2328207) Report
I never add additional charges for paypal, its just another fee for selling.
Replied by puddimoo on 10-Jan-2012 22:29 (Ref 2328211) Report
I agree,might pay the other way I think, out of principle........Puddi
Replied by dezirable-books on 11-Jan-2012 06:05 (Ref 2328228) Report
puddi, if you do that you risk the seller cancelling the whole sale.  It depends on how much you want the item I suppose. 
If you decide you can do without the item, maybe a quick email to let the seller know about paypal's policy may be all that it takes as they might not be aware of that rule, then await their response.

I've seen heaps of listings where a fee is mentioned, so they are obviously not alone in being unaware (or disregarding) of paypal's and quicksales policy.
Replied by dutch-hippy on 11-Jan-2012 10:44 (Ref 2328282) Report
I don't think buyers are aware that the seller pays extra to use PayPal. On top of Quicksales fees you pay them a % on the sale AND the postage!. That is the reason I don't use them, if buyers ask if they can use PP then I explain what it cost me and they can either cancel or pay a bit extra.
Replied by magnolia134 on 11-Jan-2012 11:40 (Ref 2328286) Report
This particular seller states:

Please note for paypal option there is 3.7% + 30c handling fee added onto the total when paying via this method.

According to the Paypal website, the Standard Rate for receiving payments for goods and services is 2.4% + 30 cents, NOT 3.7% + 30c. So that seller is not only flouting Paypal rules, they are telling porkies about the rate they are paying. 
Replied by issabella10 on 11-Jan-2012 14:06 (Ref 2328299) Report
If that was the case dutch-hippy then those sellers woul be in breach of the Paypal policies and could loose their PP account . If sellers don't want to accept Paypal policies , don't offer it .

Buyers don't need to know or probably don't care if sellers are charged a fee , that's not their problem and rightly so.
Replied by klassic on 11-Jan-2012 18:52 (Ref 2328343) Report

This is about me and thank you for the person who bought this to my attention I will change it accordingly to the right amount. I copied it off another seller after I was loosing so much in fees for all the small items I was selling. I looked around the site and others were doing so I made enquires and it was allowed because Quicksales site is not owned by Ebay which owns Pay Pal and on Ebay they do not allow it and will give one warning then delist items. It is unreasonable to send something at cost and loose a percentage on postage as well as the item but Pay Pal take for the whole amount added to the account. Then have to wait 3 to 5 days to get the money into the bank account. When I first started I never sent items until money reached my bank. Maybe that should start happening again as the penalty for Pay Pal and write that on my Pay Pal options. This is the first time I have been asked about fee and will change ASAP Tracey
Replied by issabella10 on 11-Jan-2012 19:14 (Ref 2328344) Report
" I looked around the site and others were doing so I made enquires and it was allowed"

You've been seriously misinformed , qs cannot over-rule PayPal policies .  What may have been said is that Sellers can set their own terms of sale but that doesn't mean you can contravene PayPal Policies.

You cannot pass on your PayPal fees to the buyer , not here not eBay not any place where PayPal is a payment option unless you accept Credit Card payments as a Merchant .

You can however factor in a small cost into you items so that PayPal fees are covered , if you wish to offer PayPal for low cost items . You could also consider getting a Micro PayPal account that has lower fees for purchases under approx $10 ( or near to )
Replied by kbm88 on 11-Jan-2012 19:24 (Ref 2328346) Report
its not right to make the buyer to pay for your paypal and its not right to make your buyer wait until the paypal is transfered to your bank account.....its a good way to cop a neg for slow postage and you cant blame aus post

as soon as the PP payment is in your PP account and you get the ok to post you should and then the buyers happy
Replied by klassic on 11-Jan-2012 19:30 (Ref 2328347) Report

You can however factor in a small cost into you items so that PayPal fees are covered , if you wish to offer PayPal for low cost items .

 

Why should the average person have to pay the penalty for others.

It takes days to get the money from pay pal and you have to have 50.00 minimum to transfer. The conditions are there and if the person doesn’t want to buy that is their choice. They will go somewhere else.

I do this for my kids I have a job. If the buyer who started this wants to cancel the whole order be so it. Direct Deposit or pay pal I don’t care but I don’t do this to give money to a greedy third source. My time is important to me

Ebay owns PayPal and always want the buyer to use them to double dip. When they bought in the payment only by Pay Pal they lost lots of sellers so they had to change back. You write to quicksales and tell them about me and half the other sellers and when they tell me I cant charge well then I will take away the pay pal option. Tracey
Replied by issabella10 on 11-Jan-2012 19:40 (Ref 2328349) Report
klassic , with all respect you need to go and read up on how Paypal works.

Most payments other then e-cheques are instant and PayPal even states next to the payment notification that you get into your PP account whether it is ok to post the item ( ie the payment has cleared)

There's no need to transfer the PayPal payment to your bank account and hold up the buyer  . If you need the money for postage , then maybe consider having a postage kitty.

If you don't like PayPal and have issues with it just don't use it . It's not mandatory .

"When they bought in the payment only by Pay Pal"

That's not the case klassic , PayPal is only one of the options that have to be offered over there . You can offer Paymate and Bank or other legit services but not Bank alone etc.
Replied by rjm6572 on 11-Jan-2012 19:45 (Ref 2328350) Report
It takes days to get the money from pay pal and you have to have 50.00 minimum to transfer.

i thought paypal changed the rule that you could transfer any amount
Replied by ellencol on 11-Jan-2012 20:03 (Ref 2328353) Report
 
Replied by rjm6572 on 11-Jan-2012 19:45 (Ref 2328350) Report
It takes days to get the money from pay pal and you have to have 50.00 minimum to transfer.

i thought paypal changed the rule that you could transfer any amount

That is correct and there is no charge now to transfer to your bank account.

If a seller wants to cover paypal fees the only way I can see that they can do it legally is to add the fee to the start or bin price and offer a discount of that amount for payment by direct deposit. 


That would be something for those sellers who want to recover the fees to consider.

JMO
Ellen
Replied by puddimoo on 11-Jan-2012 20:24 (Ref 2328355) Report
Gosh, I feel like Ihave stirred up a hornets nest, just by asking a simple question, that was not my intention ! Still at least  we all know more about Pay Pal now........I think???.......thanks to all who answered, My Seller had been gracious enough to send me a new invoice, and I have paid via Bank Deposit......thank you so much.......Puddi
Replied by klassic on 11-Jan-2012 20:25 (Ref 2328356) Report

My apologises it must have been changed again still thought it was $50.00 Use to be $150.00 when I first started using.
You are about to withdraw funds via Direct Deposit to your bank account in Australia, x-5629. This usually takes 3-5 business days. Just transferred $10.00. Still 3-5 days.
why would have a kitty for postage when I have been ripped of by a third party to use them when bank is just as quick. Lady bought today deposited this arvo and its already in bank and posted tonight  she will have by friday. No problems

And will change my selling with discount after Quick sales tell me I can’t add a fee for using Pay Pal, until then will continue as normal. Noone is forced to buy of any one who charges.
Replied by straybooksoz on 11-Jan-2012 22:11 (Ref 2328371) Report
Expect a few more disgruntled buyers, klassic. At least puddi asked the question. The ones that simply hit the back-button you will never know about.

These days Paypal is omnipresent, because they now offer buyer protection for INR everywhere. Bank deposit doesn't have the same attraction, as the buyer, who doesn't know you, is trusting the honesty of a complete stranger. And, as mentioned above, Paypal fees are 30c + 2.4%, albeit on the total transaction. Maybe your margins need looking at.

I get very few non-Paypal payments. Which doesn't bother me. It just means I make a bit extra on non-PP payments.

Personally, Anna-Rose, I would look elsewhere.
Replied by Moderator on 12-Jan-2012 06:52 (Ref 2328400) Report
http://www.quicksales.com.au/content/0012005/help/Sell/listingpolicies.aspx

Home » Help » Listing Policy for Sellers

8. Selling on Multiple Venues: You may not list the exact same item for sale through another venue which offers instant purchase/auction. This is to prevent the possibility of two buyers winning the exact same item. For example: You cannot list your computer on quicksales and eBay at the same time. Note: This does not apply to Classified items or an item that you have a sufficient quantity available.

13. Credit Card Surcharges: Sellers may not charge surcharges for receiving payments unless the item was paid for by credit card. Merchants are allowed to recoup the cost of merchant service fees directly from consumers who purchased using a credit card. If a merchant does decide to impose a surcharge they must clearly state in the payment instructions that a credit card fee will apply and the amount of the fee. Other costs associated with receiving payments cannot be added to the final price.

Forum Moderator
Replied by Admin on 12-Jan-2012 18:00 (Ref 2328461) Report
 
We have read several of your legitimate responses, the easiest and least confusing method is to include the cost of fees into the price of the item. At the end of the day it has to be absorbed somewhere, it's a business expense like any other so why confuse the issue by adding fees to the total. This is only a suggestion and by all means not mandatory, happy trading ;-)
Replied by pashmina on 12-Jan-2012 19:02 (Ref 2328467) Report
Agree with what Admin have said...

I have just read this post...and I am disgusted to see people still charging their buyers a 'PayPal fee'

I will report each and every item I see with this fee... it's not allowed here and is definitely NOT in the spirit of what QuickSales is all about !!!
Replied by germanww2 on 12-Jan-2012 19:12 (Ref 2328469) Report
I agree with the earlier poster,i believe it was Ellen,& also admin.factor the paypal fee into the price.if anyone pays via direct deposit,the paypal fee can be removed from the price.on purchases that are several hundred dollars,that can be quite a saving.
Replied by pashmina on 12-Jan-2012 20:09 (Ref 2328483) Report
I guess sellers could leave it to their own discretion and offer a small discount on big ticket items. Although I myself prefer PayPal when paying for something high priced and registered post.
Replied by puddimoo on 12-Jan-2012 20:13 (Ref 2328484) Report
I just wonder,how many sellers,after selling an item,(at the full price), will then give a discount, (because the Pay Pal Fee was included in the price of the said item).???...that would be great, but don't think that it will happen unfortunately, what do others think? Puddi
Replied by blackrose-clothing-store on 12-Jan-2012 20:46 (Ref 2328490) Report
I  have never understood peoples obsession over the tiny charges paypal charge.If you cant afford the 2.4% fee,in your proffit margins theres gotta be some thing wrong some where.Most of my sales are paypal...and  i have NO problem with the fees.This all has to be added to the cost of selling...whats next people charging the percentage that Quicksales charge us for selling?
There are micro paypal accounts for people who sell lots of inexpensive items,its definately something to look into.The percentage rates are very much reduced in these accounts,and you can have the two accounts running,you have to change the details on the inexpensive items,and the regular priced items.
Melody
Replied by germanww2 on 13-Jan-2012 18:24 (Ref 2328594) Report
Replied by puddimoo on 12-Jan-2012 20:13 (Ref 2328484) Report
I just wonder,how many sellers,after selling an item,(at the full price), will then give a discount, (because the Pay Pal Fee was included in the price of the said item).???...that would be great, but don't think that it will happen unfortunately, what do others think? Puddi
hi Puddi,i would..i have no problem with that at all.i have a certain profit which i want from any given item.but the paypal & oztion fee have to be added.there's nothing about the oztion fee i can do,but if i was contacted before the item was purchased,& an agreement was reached to pay with direct deposit,i would take the paypal fee off.i have sent things to people worth thousands of dollars,all done with phone calls,without ever having met them.its no big deal,& if bought off Oztion,the people can see whats going on anyway.though on $20 or something,its not enough to bother with,
Replied by straybooksoz on 13-Jan-2012 20:01 (Ref 2328599) Report
If I'm paid with Paypal, it means my profit is reduced.

My prices are based on what the item is worth, not how it's going to be paid for.

A book that is worth $4 is listed at $4. If I paid too much for it in the first place, that's my loss.

A sale of $4 with $6 postage, not unusual, will incur 25c FVF and 54c Paypal fees.

So I wear the 54c.
Replied by germanww2 on 13-Jan-2012 20:30 (Ref 2328605) Report
with the lower priced items i agree PP,but if you were buying something for $1,000,wouldn't you like the $24 or whatever the paypal fee is,in your pocket instead of paypals?
Replied by puddimoo on 13-Jan-2012 21:27 (Ref 2328616) Report
I do understand what you are saying Pete,unfortunately not many buyers make that contact to discuss method of payment that they will use before they actually make payment! I often ask my sellers which method they prefer me to use, most have no preference, If I have money in my pp a/c I prefer to use it when I buy multiple items/or more expensive purchases.....not single ones....Puddi.......
Replied by magnolia134 on 14-Jan-2012 23:07 (Ref 2328711) Report
GWW2

I think this has been mentioned before, but I assume most sellers here are not selling items in the $1000 or even $100 price range. For expensive items, yes, the PP fees are correspondingly higher, but even so, the percentage of the value of the sale is the same (up to $5000 I think).

I personally prefer PP payments if the value of the item is over $10 (I haven't ever investigated the microPP accounts and I suppose I should) as this makes checking for payment so easy and the buyer receives the items much faster.  I ask in my payment instructions that people use DD rather than PP if the invoice is under $10, but I'm not going to refuse to sell if they happen to pay by PP for invoices under $10. It's part of the cost of selling online. For me, the benefits of PP outweigh the disadvantages. I certainly don't charge extra for using PP as this is against the rules anyway, but neither would I consider giving a discount to people who pay by DD.
Replied by germanww2 on 15-Jan-2012 13:33 (Ref 2328749) Report
hi Magnolia,each to their own i guess.we have discussed this before re the $10 items v $200 items.but i don't see any harm in allowing someone a saving of a few dollars if its possible.
Replied by straybooksoz on 15-Jan-2012 23:16 (Ref 2328787) Report
The point, german, expecially with a $1,000 item, is why would a seller expect the buyer, who doesn't know them from Adam, to deposit money in their bank account rather than use Paypal, which protects the buyer (to an extent).

It's a bit like giving the bloke on the corner $1,000 cash in the expectation that said bloke will deliver the Plasma TV (which he doesn't have with him) to you at a time in the future.
Replied by retrobooks on 16-Jan-2012 00:37 (Ref 2328788) Report
I refuse to use PayPal after they decided after I supplied unrefutable evidence of postage to refund the cost of a laptop to a buyer who had the goods.
Will never accept Paypal again.
Replied by puddimoo on 16-Jan-2012 16:35 (Ref 2328823) Report
That is a huge loss to you Retro!! I can understand your reluctance in that case!!...my sympathy!!....I don't really mind it, just not on  small purchases, but  it cannot be helped sometimes I guess....Puddi
Replied by retrobooks on 16-Jan-2012 17:41 (Ref 2328835) Report
I have to be careful what I say, but I'd suggest googling for similar cases, I certainly am not the only one naving experienced severe losses.
Replied by blackrose-clothing-store on 16-Jan-2012 18:51 (Ref 2328838) Report
 Retro if something like that happens a quick ring to the banking ombudsman. Pointing out what they've done wrong and let them deal with them they just love it when PayPal doesn't do the right thing,they fine them!
The next place would be the police station and report them to the police as thieves!
Thats what i would do? Also is there any chance of claiming against Australia Post?
Replied by straybooksoz on 16-Jan-2012 20:53 (Ref 2328850) Report
Even if Paypal don't provide seller protection for non-eBay items, I'm sure, if you sent by registered or C&S, you would have several legs to stand on re the FOS and the Online Fraud Police.

I purchase online from places other than here or eBay, and it's either Paypal or CC.

No way would I buy from somebody I don't know, online, without some form of recourse if things go sour. And Bank deposit doesn't qualify. I don't expect my buyers to use it, either.

If they do, they won't be disappointed unless Australia Post stuff-up, even then they will still get their money back. But how can I guarantee that to a newbie buyer who has no idea who I am, especially as I use a PO Box? I can't, they can only take my word for it.

And look at my feedback, but that is another area that can be fraught. Not in my case, of course.
Replied by retrobooks on 17-Jan-2012 20:10 (Ref 2328973) Report
Pete we have to look at practicalities here.
I simply cannot afford to lose $2,000 and wait for a long intense investigation that eventually leads nowhere.
Police don't wan't to know, as they claim it's a civil matter.
The buyer is in the States, so I have little I can do.
All I can do is take Paypal to court, but that's going to be too drawn out and legal costs are horrendous.

I send all my items with insurance and registered.
Replied by straybooksoz on 18-Jan-2012 00:14 (Ref 2328989) Report
Fair enough, retro.

But by insisting on non-Paypal payment, registered and insured (at the buyer's cost undoubtedly), I'm sure the $2,000 will soon be eaten up in non-sales.

Just imo. I have a merchant credit facility, eg, but I don't offer it. Buyers are used to Paypal, and sellers who don't offer it will attract less buyers than those who do.
Replied by retrobooks on 18-Jan-2012 14:32 (Ref 2329050) Report
Pete,
I am prepared to sacrifice sales in order not to get ripped off.
Pre PayPal, users used feedback as an indication whether a seller was trustworthy or not.
I also offer pickup on expensive items, they can pay cash on pickup.

The bottom line is that Paypal offers buyer protection but no seller protection at all.
I have had buyers send an agent to my place to pay and pick up the item when they were interstate, which is also fine by me.
In which case I don't obviously charge postage.

For small items, I'm sure Bank Deposit is fine with most buyers.
I sold 4 items this way in Dec Jan without query.
Replied by germanww2 on 18-Jan-2012 20:00 (Ref 2329103) Report
Replied by piratepete on 15-Jan-2012 23:16 (Ref 2328787) Report
The point, german, expecially with a $1,000 item, is why would a seller expect the buyer, who doesn't know them from Adam, to deposit money in their bank account rather than use Paypal, which protects the buyer (to an extent).

It's a bit like giving the bloke on the corner $1,000 cash in the expectation that said bloke will deliver the Plasma TV (which he doesn't have with him) to you at a time in the future.
i understand PP,but i look at things this way,say someone asks me to get an item worth say $3,000.i have to give a bloke overseas $3000,in order to get it.there has to be an element of trust involved.people have given me thousands of dollars,& wouldn't know me from a bar of soap to walk past in the street.not only that,but on oztion,its done all above board,people can see whats being sent & when,.also its a matter of what type of items you deal in,as spending thousands on the things i deal in is not uncommon
Replied by retrobooks on 18-Jan-2012 22:20 (Ref 2329120) Report
The current way it is, the seller has to trust he will get paid.
Most times he will, but then along comes some sheister buying na expensive item and the seller doesn't get paid.
I'm a little fish, this has happened to others with very expensive items.
It all makes sense until you get stung and they come along with a ridiculous ruling, even though you have proof.

There was a lady who sold a designer handbag for $10,000
Buyer paid Paypal.
Seller sent goods with certificate of authenticity.
Buyer claimed bag was a knockoff and got a refund.
Seller provided proof and thinks buyer did a switch on the bag.
Paypal ruled in buyer's favour.
Seller lost 10 grand.

Just one of hundreds of horror stories.
Replied by betterbuys4u on 19-Jan-2012 07:07 (Ref 2329135) Report
Someone overseas buying something for $2,000 that they most likely could buy over there, from the start, seems a little like a scam to me in the first place, so alarm bells would have been ringing. 

Unless what they were buying was a one off?
Replied by dezirable-books on 19-Jan-2012 12:29 (Ref 2329172) Report
That's a bit harsh and uncalled for agk?

It's every sellers own decision whether they want to accept paypal or not, and doesn't matter whether they sell high priced items or junk (your words).
Replied by retrobooks on 19-Jan-2012 13:56 (Ref 2329180) Report
Yes, very cheap shot.
Just because I'm also selling some Elvis stuff.

It's everyone's choice whether they offer PayPal or not.
I'm pointing out the dangers.
I am not alone.

Make your own decision, but don't get personal, it's certainly not called for.
Replied by issabella10 on 19-Jan-2012 14:24 (Ref 2329188) Report
Every Seller has the right to list items they want to sell and which payment methods they wish to accept and staying within the  the Listing Policies .

It isn't acceptable though to criticise a payment method such as PayPal with examples that are only hearsay . You don't honestly think a seller who has had their claims rejected by PayPal to be in favour of PP and necessarily speak the truth ?

There's unfair decisions made by PayPal both to buyers and sellers , just like their is in many businesses but it's those with a gripe ( true ones or just those who 'feel' they were treated unfairly but had their cases processed according to PP policies ) that try and be vocal and put their opinions out there .

PayPal is an accepted and safe payment method for both parties follow . If a seller wishes to sell something that can come under scrutiny then they need to ensure they are prepared for a follow up and not be so surprised PayPal was 'unfair' to them .

"Just one of hundreds of horror stories." >> Unless you see the evidence of both sides it remains hearsay.
Replied by mybookzzz on 19-Jan-2012 15:40 (Ref 2329203) Report
 I thought this thread was about charging PayPal fees, to which I strongly disagree and should be included in the price. But to continue with the current theme, if you don't like PayPal don't use PayPal. End of story....
Replied by brerrabbit on 19-Jan-2012 17:08 (Ref 2329220) Report
 Gee, tough call. Who should we listen to? Admin at Quicksales,  world-wide wholesalers and other large companies that offer Paypal as a preferred method of payment or pedlars of cheap junk who don't offer Paypal.
 

Yes, a really cheap shot!  I don't offer paypal and my sales have been steadily improving.  My buyers think I sell quality items and they seem quite happy to pay by direct deposit.

I recently sold an item over yonder and I sent a dollar with it when I posted it because that's what the buyer saved me in paypal fees by using bank deposit.  "Only $1", I hear you say - yes, take care of the pennies and the pounds will take care of themselves.  That saying still holds true.  That buyer joined quicksales and spent over $50 a few days later so it was worth me refunding it.  I always add extra to the price over there in order to cover paypal and I'll reward anyone who doesn't use it, same as I think I should be rewarded for paying cash in a b&m shop and not using my credit card and causing lots of paperwork and costing the shop fees.

If you love paypal, fine.  The rest of us have just as much right to hate it as you do to love it.  As for nobody having any right to criticise it, you have no right to sing their praises and say everything will work out fine if you go through their procedures, just because you haven't had a bad experience with them.

It's not a necessary expense of business, it's an optional expense - either give paypal the cream or keep it for yourself.  Do people love paying GST at the shops?  Probably not.  At least with paypal we have a choice as to whether we force prices up or not.  With GST we have no choice.  How much money goes out of Australia every year via paypal fees?  It could be kept within Australia to create jobs here and help the economy.
Replied by retrobooks on 19-Jan-2012 17:57 (Ref 2329226) Report

Here's my final comment on this subject.

It is acceptable as a member of the community, to share my thoughts and warn others of potential dangers. It is not a matter of a claim being rejected. Everything travels along nicely until you get involved in a dispute. There is no communication, it is all bog stock random generated and when you talk to anyone there, they won't give you any reason why a decision was made. You cannot communicate with them, after providing my evidence they do not take it into consideration, I honestly don't think they even looked at it. If they did, it would have been open and shut case.

Why would I  and countless others find it necessary to lie?

Why would I even post it on this forum?

Why would I never offer Paypal as a payment method again. if it were my fault?

While it may be hearsay, everything on this forum is hearsay.

Everybody could be lying.

To what end?

Sorry, but it doesn't make sense.

I'm telling you what happened to me, I know I'm not wrong, because the buyer has possession of the laptop and I don't have his money. You don't know what it's like until you get scammed.

Not just scammed, scammed I could live with, shafted I cannot.

But that's me.

I'm not suggesting people don't use PP, I'm relating what happened to me.

Make up your own mind.

I'm not sure you understand what actually happened, I am not griping that a judgement went against me, I am griping that as it stands sellers are completely and utterly unprotected from scammers and PP's lack of communication and lack of concern for evidence is something that I feel I have an obligation to share. I provided original documentation, photographs, receipts, emails, postage receipts and even got a statutory declaration from both myself and the local post mistress.


Paypal is not safe if the seller has no recourse, it is accepted because of the millions that use it, a small percentage will get scammed. I don't think it's unfair for sellers to be given the same protection afforded a buyer. Of course I was prepared for a follow up, I provided all the evidence and documentation.
Replied by pashmina on 19-Jan-2012 18:15 (Ref 2329231) Report
Puddimoo...you are the OP of this thread.... it's your responsibility to keep it 'clean'

Please delete any comments that are 'off topic' or the Mods will delete your whole thread

It would be a shame to see it go, as it is an interesting subject.
Replied by straybooksoz on 19-Jan-2012 21:09 (Ref 2329256) Report
Have you heard of a body called the Financial Ombudsman Service, retro?

Might be too late now, but you could check with them.

And, sorry I wouldn't buy a computer online by BD, regardless of who the seller was. My opinion.
Replied by puddimoo on 20-Jan-2012 19:40 (Ref 2329359) Report
Nor would I PP,!! .....OK, Pashmina, have just removed one post, hope it was the right one.......??? (sorry am not really with it tonight) but most threads go a little awry, wish is to be tolerated....but no nastiness please......Puddi
Replied by pashmina on 20-Jan-2012 19:48 (Ref 2329362) Report
Hi Puddi ... I'm interested to read all the info and comments on here

I only mentioned it, because it's happened to me SOOOO many times.

I get a good thread going - lot's of conversation....then people go Off Topic, or get nasty .... and whooosh ...it's deleted by the Mods...the WHOLE bloody thread

Most annoying!

I then email to ask why...and I get told it is MY responsibility to monitor the thread etc...basically why I mentioned it earlier on.
Replied by nara120 on 22-Jan-2012 14:45 (Ref 2329579) Report
So, the added fee that an everyday seller (not a vshop) adds to their listings isn't allowed? 

Paypal: You must add 5% to total cost including registered post (registered post is compulsory for payment by Paypal)  and any additional insurance that you require:
Item total + postage + registered post cost ($2.95) + any additional insurance you would like ($1.35 per $100 insurance) + 5% to cover Paypal fees.
Replied by issabella10 on 22-Jan-2012 17:41 (Ref 2329620) Report
 Admin already confirmed that sellers cannot pass on their PayPal fees to the buyer.
Replied by musk on 23-Jan-2012 20:25 (Ref 2329798) Report
Thanks for this topic as its good to see how buyers view this extra charge. I was offering Paypal until I found out I couldn't exclude it for small amounts which I was unaware of...so  withdrew paypal when I found this out.  Actually a way around this which I have just thought of now is to have 2 selling user names and put paypal on the account with the items you want to offer paypal for and use the other one to sell the lower priced items if you wanted to offer it on some things and not others.
Many sellers may previously not been aware that you can't exclude buyers from paying with paypal for low priced items. I wasn't  aware until another topic about 6 months ago pointed it out to me and then I acted and took paypal off.
Its good that it has been spelt out to include the costs in your price as a way around all this.
Its good to hear everyone's view. In my case when I was offering paypal, I just wanted to offer my items as cheap as possible for those paying by bank deposit but give those really wanting to pay by paypal for lower priced items the chance to pay that way if they would cover the extra fee charged as many of my items were only $1 or $2 and I don't have the micro account. I also wanted to give the buyers of higher priced items some feeling of security by offering paypal and in their case the fees were factored into the price. All my proceeds go to the blind kids in India and I wanted as much to go to them as possible while still giving buyers a good deal and selling my stuff quickly so that is why I looked at it the other way around from what most people have voiced here and that way those paying by bank deposit weren't paying extra either.
I think most people will pay by bank deposit if the buyer has good ratings. I do. I always check the ratings first to access risk.
Thanks retro for sharing your experience as well.
Replied by nara120 on 23-Jan-2012 22:09 (Ref 2329812) Report
Thanks iss for that. I'm now wondering why the listing I copied and pasted from hasn't been altered then since I've bought it to Admin's attention.  Oh well, up to Admin to do something with it now.  If I see that in a listing, I just hit the back button and search elsewhere.
Replied by puddimoo on 23-Jan-2012 22:18 (Ref 2329814) Report
Way to go Lee!!!....
Replied by issabella10 on 23-Jan-2012 22:56 (Ref 2329822) Report
Admin often don't interfere with sellers terms but if an issue arrises they would remind the seller to abide by qs selling policies .

(from my experience with a seller who refused a PP payment when the Logo was on the listing))
Replied by nara120 on 14-Mar-2012 14:23 (Ref 2335789) Report
I've had a reply from Paypal today so would be good to see if reported, something gets done about it ...

Thank you for contacting PayPal.

PayPal does not allow merchants to charge a fee to the buyer for accepting PayPal payments (often called a 'surcharge').

A surcharge may not be imposed or any other fee for accepting PayPal as a payment method. A handling fee may be charged in connection with the sale of goods or services, as long as the handling fee does not operate as a surcharge and is not higher than the handling fee charged for non-PayPal transactions.

If you have encountered one of the sellers is doing this, please send an email to aupviolations@paypal.com. Our Compliance Department will review the information and deal with this accordingly.

Thank you for choosing PayPal.

 

Sincerely,

Jerri

PayPal

PayPal Australia Pty Limited.

Copyright © 1999-2012 PayPal. All rights reserved. PayPal Australia Pty Limited ABN 93 111 195 389 (PPA) holds an Australian Financial Services Licence, number 304962. Any general financial product advice provided in this email is provided by PPA and has not taken into account your objectives, financial situations or needs.
Replied by puddimoo on 14-Mar-2012 15:52 (Ref 2335796) Report
Thank you Lee,, for taking the time to contact PAY PAL, and setting the record straight.....and thanks everyone for your contributions to this forum.....Puddimoo
Replied by issabella10 on 14-Mar-2012 16:12 (Ref 2335798) Report
 It is in the PP rules but difficult to find 

Paypal rules:

"4.6 No Surcharges. You agree that you will not impose a surcharge or any other fee for accepting PayPal as a payment method. You may charge a handling fee in connection with the sale of goods or services, as long as the handling fee does not operate as a surcharge and is not higher than the handling fee you charge for non-PayPal transactions."

( this is entirely different if the seller is acting as a merchant and offering CC payment facilities to the buyer directly)
Replied by nara120 on 14-Mar-2012 16:27 (Ref 2335803) Report
You're welcome puddi
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