Posted by Tabolt on 13-Jan-2011 14:31 Report
How can we improve the current feedback system?
Hi,

I have started this thread to try to get some opinions and support behind the idea of an improved feedback system, as the current system leaves users exposed to retaliation, and as such does not truely reflect the transaction experiences of the community.   

At the moment if it all goes to hell in a handbasket, your options are to leave negative feedback, neutral feedback, or report someone.    All of these methods put you in direct conflict.   The only other option is to wear your loss and pretend everything is sweet.

Once the problem is resolved, often there is no evidence to others that there was ever an issue, as revising feedback is often part of the reconcilliation process.      The aim of the feedback system is made redundant by this, as the whole point is to provide others with info about your experience.

There is an existing thread asking for an improvement, with a lot of views and replies, although it has not specifically made suggestions about how to improve the system.

This particular thread is for those suggestions and comments.    With any luck, enough views, comments, and suggestions will perk the interest of Admin in to addressing the situation.   Hopefully they will see that it is in their commercial interest to put the energy in.

I personally like the system used by eBay - 'Seller feedback rating', giving a score (out of 5) in four different categories.     It is done semi-anonymously - All that a seller knows is what his clients think in general.    Much harder to retaliate or manipulate.

A potential purchaser can (at a glance) get a feel for the overall experience they may be in for, prior to entering in to a transaction.

Should something go wrong with the transaction, they can also get a feel for the likely response of the seller if asked to make good on the problem.

A  potential seller who beleives in customer service is more likely to reap the benifits of honest trade, and those who are not providing what they should feel the impact of doing so, and some incentive to lift their game.

Not perfect, just safer.

I'd imagine that would be a primary target for OZtion, or any on-line auction house to aim at.    A safer experience over-all for it's consumers is likely to result in more use of the provider, resulting in higher profits.

The system mentioned above does not address feedback to a buyer from a seller's perspective.


Comments / Ideas?
 
Replied by time2shop on 13-Jan-2011 14:37 (Ref 2256922) Report
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Replied by j7339 on 13-Jan-2011 14:52 (Ref 2256924) Report
Hello,

I  could not see a lot being in favour of a system like Ebay - when many disliked it when it first started - but that may be just me.

I used to be obsessive about my feedback - and watch it carefully and such on all the of places where I sell - I do get excited to see it rising and the great comments.

But after nearly 2 years of a couple of places where the buyers are anonymous (meaning they don't register to purchase) - and feedback left rate is about 60% don't to 40% do - then I may have been turned around and not be as concerned about it as I used to.

With customer service - I will bend over backwards for my customers - and go the extra mile and a half - and more if necessary on and individual basis - but I have never believed that the customer is "always right" - which is what sort of attitude the Ebay Feedback system and procedures try and claim - so I wouldn't be in favour of something like that.

At the end of the day, I let the service and the item determine if a customer is happy - not so much about a point scoring system - and I am certainly against anything being anonymous on Oztion about feedback - semi or otherwise. 

Jules
Replied by leigh3875 on 13-Jan-2011 14:58 (Ref 2256925) Report
IMHO if this system, if used correctly, is  fine.
Real retalliatory F/B left is removed if Admin deem it appropriate .


The last time I looked  ebay, the sellers were at the mercy of the buyers as far as F/B was concerned .

Leigh
Replied by pisces-oztion on 13-Jan-2011 15:01 (Ref 2256927) Report

I forgot that my opinion is not necessary.

I disagree.

Replied by leigh3875 on 13-Jan-2011 15:02 (Ref 2256929) Report
Couldn't agree more with Pisces
Replied by Tabolt on 13-Jan-2011 15:14 (Ref 2256937) Report
Hi,

If nothing else, at least the topic has stirred a bit of interest.

Good to see that people are happy to express an honest opinion, and I've been interested in the replies and suggestions so far.

At this stage it would seem that most are pretty happy the way things are (at least those that have responded) relative to feedback from a seller to a buyer.

What I certainly will agree with is 'majority rules' - If most people feel a particular way about something, then I would agree that this is how it should be, regardless of my personal opinion.


Thank you for adding the suggestions link - I think I will wait to see what people think before going any further - fairer, in my books.


Thankyou for taking the time to read and respond.

Regards,

Tim
Replied by marian-48 on 13-Jan-2011 15:33 (Ref 2256941) Report
Tim I am also happy with the feedback system, except as already said, leaving neg feedback with  a green smiley needs to be simplified. And you should be able to leave multiple negs in one go, not that I have to leave very many .Marian.
Replied by agk2000 on 13-Jan-2011 15:39 (Ref 2256946) Report
 I like this feedback system. You can edit your feedback should the situation change.  As far as retaliation goes, I never had the need to but I think you can have an unfair feedback removed. 
I like the ebay star system but from a sellers point of view, their feedback system sucks. Last year I struck over 30 npbs and all I can do is file a claim. Under ebay rules I can't leave an appropriate feedback for a npb  Over there if a buyer leaves an unfair feedback it stands. Ebay  won't buy into it. The seller has to plead with the buyer to change it.
Replied by time2shop on 13-Jan-2011 15:44 (Ref 2256948) Report
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Replied by brerrabbit on 13-Jan-2011 15:52 (Ref 2256949) Report
Re the suggestion that only sellers leave feedback, how are my buyers supposed to know what I'm like if I don't have any feedback from buyers?  I can't believe I read that!  I think it's far more important that buyers leave feedback so other buyers can make an informed decision.  Sellers don't know in advance who's going to buy from them so their buyer's feedback is fairly irrelevant.

I say leave the system as it is.  It may not be perfect but there is no such thing as a perfect system.  Following ebay's system is only going to leave sellers vulnerable to rorting and blackmail, same as it did there.  A lot of people won't give five stars on principle, even if it was a perfect transaction.  Others leave no feedback when they should have given 2 stars, which means the figure you read can be quite false.  There's no more honesty in their system than there is here, in fact far less.  If a seller or a buyer is a serial offender it'll eventually show up in the feedback comments.

Edit:  If there's a problem with feedback here it lies with the people using the system.  On ebay the problem IS the system.  Having stars won't make people more honest when leaving feedback.
Replied by Tabolt on 13-Jan-2011 15:53 (Ref 2256950) Report
Absolutely, eBays protection of sellers needs some work.     And yes it is a 'one way street', really only looking after the buyer and making the seller very accountable regardless of the situation.

My interest is in the star rating system, which is the component of their feedback system I like.

As both a buyer and seller on both sites (OZtion and eBay) in reasonably high volume, my opinion has been formed through my own experiences from both perspectives.

I do like eBay's star rating system, but as a seller you know you are susceptable because of eBay's other policies - I think that is a little unreasonable, given how much they charge the seller (not the buyer) for each transaction, and for being there in the first place, however that is a whole different debate all-together.    Once again, this is my opinion, nothing else.

Regards,

Tim
Replied by pisces-oztion on 13-Jan-2011 15:57 (Ref 2256953) Report

I forgot that my opinion is not necessary.

Replied by time2shop on 13-Jan-2011 15:58 (Ref 2256952) Report
* Message removed by the message owner.
Replied by pisces-oztion on 13-Jan-2011 16:02 (Ref 2256959) Report

I forgot that my opinion is not necessary.

Replied by johnyb on 13-Jan-2011 16:11 (Ref 2256973) Report
Replied by time2shop on 13-Jan-2011 14:37 (Ref 2256922) Report
Personally, I would like to see feedback from the sellers only and if buyers pay a service (labour) fee, then only can they leave feedback. Kind of the reverse of ebay; their system created a lot of fraud buyers who reap no repercussions.

There are too many buyers with the attitude "I paid in 2 seconds therefore you must ship in two seconds".

Or

The giveme giveme giveme I must have it now or yesterday.

Ot

The majority on ebay, who just never read your condition and will leave whatever feedback they like.

Don't think so buster.
I won item oh 18/12 and paid immediately via credit card linked to paypal.
Seller is in N.S.W,I am in Vic.
15 working days later --no item.
Did enquire re when posted after 13 working days.
Should seller be able to leave retaliatory neg in reply to neg he looks like getting from me??


Replied by time2shop on 13-Jan-2011 16:13 (Ref 2256974) Report
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Replied by johnyb on 13-Jan-2011 16:33 (Ref 2256983) Report
I paid for "more than basic" so I will do what your attitude has persuaded me to do--you can guess.
1,300+ buys "Elsewhere" have given me 3 "hiccups" and 1 neg that I have left.

Oh well,back back.
Replied by pisces-oztion on 13-Jan-2011 17:04 (Ref 2257000) Report

I forgot that my opinion is not necessary.
Replied by Tabolt on 13-Jan-2011 17:22 (Ref 2257018) Report
To skip back a step - (for the sake of information).

eBay provides the same feedback system as far as happy / neutral / unhappy, and provides the opportunity to comment.

It is more difficult to revise feedback on eBay, as you can't just change it.

The 'seller feedback rating' is additional to the above.



I am with you on customer service - I beleive it is not just part of the game, it is the game.


Regards,

Tim
Replied by agk2000 on 13-Jan-2011 17:27 (Ref 2257024) Report
 Hello  pisces3377
o
n ebay for sellers besides positive neutral negative you also have the 5 star rating for
Item as described-Communication- Postage time-Postage and handling charges
For buyers all you have is positive. You can also leave a comment for both. However, it is illegal to leave a negative comment for a buyer.


Replied by time2shop on 13-Jan-2011 17:28 (Ref 2257025) Report
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Replied by kiwiroo1212 on 13-Jan-2011 17:34 (Ref 2257034) Report
Hi :-)

Im happy with the sytem here.

Buyers should definately be able to leave feedback as well, after all if many buyers rate the same seller as problematic (is that a word lol) i certainly wouldnt buy.

If you get ratalitory feedback Oztion will remove.

Kiwi
-x-
Replied by Tabolt on 13-Jan-2011 17:36 (Ref 2257036) Report
Correction to my last comment.

The postive / neutral / negative is only available to buyers.

Sellers cannot leave anything other than positive on eBay (anymore).

They can still leave a comment.


Tim
Replied by remaynerecycled on 13-Jan-2011 17:41 (Ref 2257043) Report
the stars are actually a good idea although a lot don't fill out the feedback for them. Gives you a bit more of an idea of the service they're providing.

Don't know that I'd suggest putting them here but if they did add them I wouldn't be disappointed over it.
Replied by fluffythings on 13-Jan-2011 17:44 (Ref 2257048) Report
I think the feedback left should not show, until both the buyer and seller have both given their feedback, that way there wouldn't be any retaliation.
Replied by pisces-oztion on 13-Jan-2011 18:02 (Ref 2257061) Report

I forgot that my opinion is not necessary.

Replied by agk2000 on 13-Jan-2011 18:06 (Ref 2257064) Report
Uh Uh  Tim!
Sellers can only leave a positive comment. Although some do it, it is against  the rules to leave a negative comment as a positive feedback.
After I close my case against these npbs, I send them a series of nasty emails. Doesn't get me my money but  it may make them think twice about doing it to some one else.
Replied by Tabolt on 13-Jan-2011 18:09 (Ref 2257065) Report
Yep - overlooked that in my earlier comment, then added a comment a little afterwards when I realised my over-sight.

Thanks for pointing it out though, as it is very relevant to this conversation.

Tim
Replied by dezirable-books on 13-Jan-2011 19:19 (Ref 2257116) Report
agk200 After I close my case against these npbs, I send them a series of nasty emails. Doesn't get me my money but  it may make them think twice about doing it to some one else.

Very professional.....NOT!
Replied by Tabolt on 13-Jan-2011 19:40 (Ref 2257132) Report

Hi Picess3377,

I think your opinion is important, as is everyone else's - It is something that affects us all.

You are entitled to your opinon, and I welcome you to state it.

If I disagree with you, it is not because I mean to offend you - I just disagree.

I certainly agree with with your statement about customer service being very significant, and I think that feedback is a method than can be used to identify those providing good service, and those not.

I guess with any conversation, there is the opportunity for people to offend or be offended - I hope that people will be considerate of others when posting their ideas, or when stating oppostion to an idea, and please know it is not my intention to ignore or offend anyone.


Regards,

Tim

Replied by sheila-bloke47 on 13-Jan-2011 19:48 (Ref 2257138) Report
Why does what Eb.. does have to be done here.

OZtion got an influx of seller here because of their feedback system.   In all practical terms that means that it doesn't work.

The only problem with OZtions system is that people DONT read the heading before they leave the wrong coloured smiley with their feedback.

But wait there's more. 

Stars.  Yep there's thousands of them up in the sky.  Just where they belong and in the kindy play rooms.  I don't need 5 stars to tell me my buyer is happy and I've been a good seller.  They tell me that with their feedback comments.  And I tell my sellers with my comments.

Replied by nonswimmingturtle on 13-Jan-2011 20:15 (Ref 2257155) Report
I like this idea...

Replied by winkers on 13-Jan-2011 17:44 (Ref 2257048)
I think the feedback left should not show, until both the buyer and seller have both given their feedback, that way there wouldn't be any retaliation.

Replied by pisces-oztion on 13-Jan-2011 20:23 (Ref 2257159) Report

"If I disagree with you, it is not because I mean to offend you - I just disagree."

Nah, not you Tabolt. I have no problem with being disagreed with, as long as it's polite.

It's me who is not allowed to disagree with anybody and / or give an opinion and I forgot myself again.

All cool this end.

I'm just the resident nasty old b!tch.


Replied by oz-sparkle on 13-Jan-2011 20:24 (Ref 2257163) Report
OZtion's feedback system is useless because once the neutral or negative is off the front page, you can't drag it up easily by clicking on the number (like on ebay)

Secondly I kind of like the idea of negatives dropping off after a year (like on ebay) there is incentive to improve and not just give up Selling or Buying.  Or starting New I.D.s to erase feedback... too easy to do

Replied by agk2000 on 13-Jan-2011 21:06 (Ref 2257213) Report
DB
Very professional.....NOT!
 

In fact it is very professional. It tells them exactly what they, how the system works and what will happen to them after they have 3 strikes against them. 

If you like I'll send you a copy. 

Replied by straybooksoz on 13-Jan-2011 21:55 (Ref 2257242) Report
A bit of background.

eBay seems to be actively encouraging the use of stores

In order to partake of the advantages of a store, a seller would list the bulk of their items at BIN. Listing at BIN does not afford a seller an opportunity to vet buyers, so negative feedback is effectively irrelevant. And a sniper on an auction wouldn't be picked up on feedback, either.

eBay does, however, allow a seller to give a NPB a strike. All sellers are able to block buyers with 2 or more strikes over up to 12 months. Admittedly, eBay tend to delete strikes on pretty flimsy excuses from the non-buyer.

IMO that system is far more effective against serial pests than negative feedback.

I have no problems with the current system here. It does allow for retaliatory feedback, which would advantage the bodgy buyer more than a seller.

But no system is going to be perfect.
Replied by availableusername on 13-Jan-2011 22:18 (Ref 2257255) Report
I really think that people take this feedback thing way too seriously. I think both oztion's system and ebay's system are fine. The vast majority of people (including on ebay, they're not all terrible like people here sometimes make out) are reasonable and will leave reasonable feedback - and the unreasonable people are visible from a mile away and only make themselves look bad. 
Replied by availableusername on 13-Jan-2011 22:20 (Ref 2257257) Report
 OZtion's feedback system is useless because once the neutral or negative is off the front page, you can't drag it up easily by clicking on the number (like on ebay)

Secondly I kind of like the idea of negatives dropping off after a year (like on ebay) there is incentive to improve and not just give up Selling or Buying.  Or starting New I.D.s to erase feedback... too easy to do


So so true! I cannot stand trying to look for someone's 2 oztion negatives out of 100 transactions. But if feedback dropped off after a year on oztion, nobody would have impressive feedback in the thousands (the kind that makes oztion look profitable).

Replied by remaynerecycled on 13-Jan-2011 22:20 (Ref 2257258) Report
I've never had any real problems on either site that I can think of with feedback.

I still like the stars thingy though. Don't need it, just like it is all.
Replied by germanww2 on 14-Jan-2011 23:50 (Ref 2257755) Report

why would there be any retaliation??are people that nasty?

Replied by straybooksoz on 15-Jan-2011 01:27 (Ref 2257766) Report
I LOVE the stars thingy for the last 30 days.

They ALL say 5.0.

Nothing like symmetry.
Replied by remaynerecycled on 15-Jan-2011 01:32 (Ref 2257770) Report
ooo mine don't. Although I've never tried setting them for 30 days. Didn't know you could do that.

Looking..........nah mine is for a year and I can't see where to change it. Lowest is 4.8.
Replied by weinerpatrol on 15-Jan-2011 01:49 (Ref 2257776) Report
Lucky you Pete. I haven't sold there for months, but I seem to attract buyers who reckon charging AP cost is too much, and posting the day payment is received is too slow.
Replied by bitemycrankshaft on 15-Jan-2011 02:26 (Ref 2257779) Report
FREE postage will earn you a star rating of 4.1... so to get that rating up to 5 you must be covering the postage charges... and also including a postage refund as well 
 


 
When one door of happiness closes, another opens; but often we look so
long at the closed door, we do not see the one which has opened for us.
Replied by pisces-oztion on 15-Jan-2011 08:35 (Ref 2257807) Report

4.1? 5.0?

That system sounds very complicated and would be too hard for people like me to understand. I prefer simple.

Replied by remaynerecycled on 15-Jan-2011 09:07 (Ref 2257824) Report
I figured out how to make it for a month and still don't have 100% which is rather interesting as this means one person has marked postage costs as bad when everything has been the cost AP has assigned (they want stuff delivered by hand?) and one person has marked goods not as described and we're talking scanned new sewing patterns with the description on the back typed up for them so ?

Strange but anyway, I still like the star system and I doubt a 4.8 as the lowest would make anyone run screaming for the hills.

It's interesting that with the option of real feedback where a seller can't retaliate with a neg they give glowing praise but with the stars that are untraceable they get a bit more honest on what they think. So maybe that's what would make a good rating system? The ability to leave honest feedback while remaining anonymous.
Replied by pisces-oztion on 15-Jan-2011 09:33 (Ref 2257842) Report

"The ability to leave honest feedback while remaining anonymous."

And some may want the ability to leave dishonest feedback while remaining anonymous.

And have old negatives removed so nobody knows they were dishonest in the past.

I like upfront but we all know how unpopular that is so I don't really care one way or the other, but make it complicated and simple people like me won't do it.

Replied by remaynerecycled on 15-Jan-2011 09:44 (Ref 2257849) Report
but those who find it complicated don't have to use it. It's an optional extra to the normal ratings.

I think with normal ratings we tend to think ah well overall the whole deal was pretty good so we'll give a positive. But when it's broken down for ratings on each part of the service the brain then goes no well they didn't post it to me the next day so rather than a five I'd give a 4.5 on that one, and even though they said it was purple in the listing the pic really did show it as blue so it wasn't 100% the way they said it was.......

Anyway as I said further back, I do like the star system as it gives you a bit more insight at times, but I'm not on the bandwagon to push for it here. If it arrived I wouldn't be disappointed though.
Replied by pisces-oztion on 15-Jan-2011 09:59 (Ref 2257859) Report

I would have thought people would prefer they spend their time fixing things that go wrong instead of trying to be more like Ebay.

But I don't care either way as I'm only a buyer. Shrugs.

Site works well enough for me to buy if and when I please and when it doesn't I will leave, as I left Ebay.



Replied by remaynerecycled on 15-Jan-2011 10:21 (Ref 2257870) Report
I don't care enough to suggest it to admin. As you said, there are more important things that need tending to while the rating system here works fine.

It was only when they got to talking about the star ratings that I pondered their usefulness.

As neither a buyer or seller here lately I think my opinion counts for less than mud anyway.
Replied by Rush81 on 07-May-2011 17:43 (Ref 2290166) Report
 The current system of only being able to leave a "positive smiley" on the page is throughly annoying.

99% of users who wish to leave negative feedback do not go to the item's page itself to leave neutral or negative feedback.

As a result sellers are receiving negative messages though with smileys and thus the points.

It really needs to be all on one screen for usability and a truly fair system.

Replied by feelin-couture on 07-May-2011 18:16 (Ref 2290171) Report
The only thing id change about it is remove the view comment to show the actual feedback and make it 1 point per transaction.  Why try and fudge figures and award 2 points?
Replied by blackrose-clothing-store on 15-May-2011 03:35 (Ref 2292048) Report
Well l must say that when l have had to leave a grey face, l do get the impression that the powers that be...don't' want me too...are you sure,are you absolutely sure? l think i get asked 2 times...before I can just leave the grey face.If any thing just straight up..a grey face,no discussion into it!?

I mean its not like I cant change it if they do pay me...its the greens that cant be changed if memory serves me?

Melody
Replied by Psychochicken on 16-May-2011 09:11 (Ref 2292255) Report
The system could be a whole lost worse for sellers in regards to leaving f/b, it could be like ebay!!!
If someone wants to leave negative f/b here and can't find how to do it, all they have to do is go to the site map and have a look around or FAQ, it should be there somewhere?
Replied by pisces-oztion on 16-May-2011 09:16 (Ref 2292266) Report

When one goes to leave a Rating it says

Leave Satisfied Ratings & Comments
 
This page can be used to leave Satisfied ratings (not Unsatisfied) for multiple items and members.

Neutral and Unsatisfied ratings can only be left from the item page or from your Won/Sold list in My quicksales.

Replied by beani-s-film-and-fiction on 16-May-2011 11:37 (Ref 2292287) Report
At least on quicksales you can leave negative feedback. On ebay you cant as a selller and as a seller i hate that... I had 32 cases of unpaid items and was not able to leave a neg.  I do agree with the four star system on communication, postage cost and time etc. I think being graded on that is important.

It seems to me that here at least the seller has some recourse, on ebay if you have a problem there is no way to warn other sellers about some of the truly horrific buyers one can encounter, I have had my share. Most I am happy to say are very nice though :)

As a buyer I like the system here and am all for any improvement that benefits both seller and buyer.

Replied by brightmore on 16-May-2011 14:26 (Ref 2292342) Report
I am very happy with the feedback system here as a seller and a buyer.
Replied by straybooksoz on 16-May-2011 23:22 (Ref 2292505) Report
I have no problem with the feedback system here.

Or there.

There are options there beani, which are far more effective than negging a buyer.
Replied by pisces-oztion on 17-May-2011 08:44 (Ref 2292545) Report

There are a few things that need addressing in the Ratings system here, but it is not to go the Ebay way in my opinion.

Unfortunately some people go overboard in their comments and that alone gives Admin the right to remove it, but when the member deserves the negative ratings it should stay.

Sure, remove the comment if it is spiteful or contains abuse or accusations, but not the Negative Rating when it was deserved. But that's when Blocking comes in handy 

The second is that leaving a negative should be in the same place as leaving a positive. I'm guessing it's done to make people think twice but that leaves the system open to false positives.
A better idea would be to have to complete the INR or NPB process before being able to leave a negative. That way the three strikes would work better too. As it is now a member can have 20 grey faces but as no procedure was followed can continue on their way if people don't check the Ratings before buying.
Which can easily happen with finds by Google which takes one directly to the item.

"as revising feedback is often part of the reconcilliation process. "

That's probably why Ratings can be upgraded here. I would like to be able to downgrade too as sometimes a buyer quickly leaves a positive as they are happy with the looks only to find out a few days later the item is a fake, or it breaks down and there is nothing to do except change the Comment.

"Should something go wrong with the transaction, they can also get a feel for the likely response of the seller if asked to make good on the problem."

We can often get that from the wording of the TOS before buying. We really need to read the fine print.

"A  potential seller who beleives in customer service is more likely to reap the benifits of honest trade, and those who are not providing what they should feel the impact of doing so, and some incentive to lift their game."

That usually shows in their lack of sales. Whether they lift their game is up to them.

Overall the star system fails in my opinion as it gives no indication of the cause. A half a star for slow delivery tells me nothing as the sender may live in WA and the receiver in QLD so of course it's going to take longer to get there, but a comment by a buyer saying it was slow and the seller politely replying it takes 5 days to go that distance; or in the same state but taking a week to get there and a rude reply tells more about both parties.

Replied by straybooksoz on 17-May-2011 23:09 (Ref 2292666) Report
Totally agree, fishy.
Replied by nicegreenpetticoats on 31-May-2011 13:58 (Ref 2296494) Report
I don't see anything wrong with the feedback system, it is about as fair as you can get.

There will always be dodgy people who abuse the privilege, what is needed is a way to weed them out, not mess around with  the feedback system.

Jenny


Replied by sandys-smiles on 30-Jun-2011 22:05 (Ref 2301744) Report

Im new here, and frankly put, the seller always is the loser in feedback, as once you have said great payer. then because they are 2000miles away and don't  receive their item/s in 24 hours you get harassed for a start, constantly, buyers don't stop harassing, when you have have waited a week for a 48 hour payment, they want their goods the next 2 days, then when they arrive in say say 5 days it's neutral or at worst negative, as they paid on x date, which they usually state the day of the transaction payment not the clearance time.

Feedback should be able to be overwritten simply, not the poor seller having to drop from 100% to 98% due to one buyer who normally says, everything is negative.

Oh, then guess what? you see them trying to buy again from you. Thats over there.

Here, well I think feedback should be left when a transaction is fnished as in normal business, the buyer received the goods, question they are happy, leave payment payment feedback, request the same or return the goods at their charge. IMO (newbie)

Replied by dutchmiranda on 03-Jul-2011 14:22 (Ref 2302261) Report
Well I also do not mind the way it is here. I rarely have had buyers ask me 'where is my item'. But than again I mostly post within 24 to 48 hours. Some sellers need to look more at things from a buyers perspective in stead of having the 'poor me' attitude. You do not sell online to give less service as in b & m shops. You sell online as it is convenient and you have  in general less costs.

As a buyer I look at feedback and if there are negatives at what problem occured. I do not look at the stars etc. I also rarely do the star thing when I buy on ebay. Just can not be bothered as where I do always leave feedback.

And as a seller I take pride in my feedback and will try to answer questions within a day and post within 2. Yes sometimes post takes a long time. But for a seller to wait more  than a week for posting, well to me that is bad service. same with not answering questions.