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Posted by kme01 on 23-Jan-2012 00:14 Report
going to stop using paypal as payment option
frustrated when writtn
 
Replied by koolkatzonline on 23-Jan-2012 00:27 (Ref 2329653) Report

hi,
I've found it's best to accept all payment methods available to get the maximum amount of sales otherwise your sales will drop right off. I've only had one issue which happened a few years ago, when my account was locked due to someone trying to log in illegally using my email address. so I had to ring paypal USA to unlock it. other than that it's been a good service to me

Penny

 
Replied by bratsnthings on 23-Jan-2012 00:30 (Ref 2329654) Report
I have never had any problems with paypal. I feel also being open to all options of payment works well for me too for buying and selling.

cheers marie
Replied by weinerpatrol on 23-Jan-2012 00:42 (Ref 2329656) Report
I stopped taking paypal a couple of years ago and it didn't make any difference to sales. There's no way of knowing if anyone has decided not to buy based on my not having it.
Replied by straybooksoz on 23-Jan-2012 01:47 (Ref 2329660) Report
If you send the sold item in the agreed condition, why would you have your account in arrears?

Most of my sales are paid via Paypal; I've never had a problem.

A bit more information would be handy, but, basically, if you're having problems with sales paid for using Paypal, and you think that not allowing your buyers to utilise Paypal as a payment option will absolve you of responsibility for getting your items to the buyer, you are sadly mistaken.

It might be a bit more of a hassle for the buyer, but the online fraud service WILL investigate online fraud, ie non-delivery or fraudulent goods supplied.

At the least, expect far fewer buyers. Why would the average buyer purchase from you by a means that relies on YOUR honesty when they have no idea who you are? And from your OP can infer that you are a bit suss.
Replied by magnolia134 on 23-Jan-2012 01:52 (Ref 2329661) Report
>>im sick of them putting my account into arrears<<

Who is 'they'? and why would 'they' put your account into arrears? I don't understand...
Replied by dezirable-books on 23-Jan-2012 06:38 (Ref 2329669) Report
im sick of them putting my account into arrears ,leaving me with a neg bank balanceand dishonour fee.

I'm not the only one confused.

The only one who can put your paypal a/c into arrears is by YOU using your paypal account for a purchase payment and not having sufficient funds in your paypal balance, so then the remainder is charged to your linked BANK account  (which doesn't have enough money in it to cover the debit) which is what you must be talking about?

or

you have had a chargeback from paypal, not had any money in your paypal account, so paypal debited your bank account (which you agree to when you sign up with them and tick "I agree to the terms and conditions".

if neither of the above two "please explain" further

btw, as said above your sales will probably drop off if you don't have paypal as an option unfortunately.  If you look at my ratings LEFT, every one that starts with the word IMMEDIATE PAYMENT is through paypal, its one way I can check to see how many sales come through each method of payment quickly.
Replied by soniacollectables on 23-Jan-2012 07:32 (Ref 2329672) Report
Sorry dont understand this is paypal fees that you are takling about for an item sold on this site, OR your ebay fees that come out of paypal, because fees that paypal want come out as soon as a payment is made.
Replied by mygifts2 on 23-Jan-2012 07:55 (Ref 2329677) Report
 I agree the OP hasn't made it clear enough as to why his/her account would be going into arrears, but maybe OP was a bit frustrated when they typed this..lol

However, I have been getting a bit frustrated with it lately, but not for those reasons.  More often than not lately I have been getting buyers requesting registered post in checkout, then paying immeditately with paypal (not waiting for invoice, even tho that is requested by me in listings) and of course the registered fee is not included in their payment.  So then I have to go through the process of emailing the buyer to explain, refunding their payment, send another invoice including the correct postage, and then hope they respond favourably.  Sometimes they do, sometimes I never hear from them again.

I have done a post about this in the past asking for others suggestions on how to deal with it, and some have said they would just pay the registered fee themselves.  Which is all well and good if it is a large purchase, but my latest one is a $5 item and paying the fee of $3 would then put that particular sale in the 'loss' category.

So I am once again thinking of taking off the email addy, and changing my TOS to state I take paypal and that it will be included in my invoice for those that wish to pay that way.
Replied by annieoakley2000 on 23-Jan-2012 07:56 (Ref 2329679) Report
How does your account get into arrears ?

Pay Pal only takes a percentage - it doesn't take the lot .........
Replied by spade on 23-Jan-2012 08:08 (Ref 2329681) Report

I suspect if the real reasons for your dissatisfaction were revealed I reckon whatever trouble you are having is your own fault. Whatever it is has happened more than once apparently. You can only be in arrears if you don't have enough money in your accounts to pay fees.

Almost daily on here you can read some members rant against PayPal either because of some problem they have had or they have heard about secondhand, these members then swear they will never offer PayPal as a payment option, they are usually then joined by a chorus of others who have never experienced any problem at all but with saccharine virtue swear they will never use it because it is owned by eBay who they profess to despise with a venomous hatred

I reckon you would be better served if you got yourself organised better so problems were unlikely to occur in the first place
Replied by dezirable-books on 23-Jan-2012 08:16 (Ref 2329683) Report
Ok, so it was for a chargeback by paypal when you didn't refund the payment voluntarily to your customer when you didn't have stock? (one side of the story anyway)

If that's true, you know how to avoid that in future
Replied by cheapaschips1 on 23-Jan-2012 08:32 (Ref 2329690) Report
You could alway drop paypal and use paymate. Im only offering paypal till i get some good feedback and earn some trust. Then i will switch to paymate. Most people just want the option to pay via cc and paymate offers that method. 
Replied by issabella10 on 23-Jan-2012 08:34 (Ref 2329691) Report
"im sick of them putting my account into arrears ,leaving me with a neg bank balanceand dishonour fee."

eBay ?

Not following PayPal policies ? Another person bagging PayPal when they are themselves are at fault ?

What makes you think offering payments via Cheques is going to be of benefit to you ? The 1st dishonour fee will have you screaming how buyers and your bank are ripping you off as your bank is highly likely to charge you for a dishonored cheque made by a buyer.

Sellers can set their own payment methods , what works for some might not work for others and I would suggest you do not offer PayPal as obviously there are issues you have either with not following PayPal policies or with buyers not receiving what they paid for ( and they are probably counting their blessing they paid with PayPal)

Your lucky PayPal didn't throw the book at you . If your drop shipping some of your items you must mention this in your listings .
Replied by ejholden on 23-Jan-2012 08:54 (Ref 2329694) Report
Aye ... I think the blokes have nailed this one ....
This poster should be careful before they walk off the short plank into a grave of their own digging ...... 

Replied by magnolia134 on 23-Jan-2012 11:48 (Ref 2329721) Report
MG2 - this comes up in threads very often. I have been in the same situation as you, and on occasion, have removed my PP address from my payment options so buyers have to go through checkout indicating they wish to pay by PP so I then supply it on my invoice. But this method has its drawbacks, usually because I forget to put the PP address on the invoice and then have to send a second one (which looks very unprofessional). But then again, I am not quite sure of HOW to add the PP address other than going back into my prefernces, and then I have to remember to remove it again (does anyoe know of the best way of doing this?).

BUT I recently made the decision to leave my PP address visible, and if the buyer hasn't paid the correct postage or for registration when they request it, I just send a new invoice for the extra amount owing. Too ofen I have lost the sale when I refund. The difference is only 30 cents between two separate payments anyway so I just bear that small cost rather than losing the sale.

Why would a buyer of a $5 item request registration anyway? In a situation like this, I would email them first and ask if they really meant to tick that box.
Replied by dezirable-books on 23-Jan-2012 12:24 (Ref 2329728) Report
Why would a buyer of a $5 item request registration anyway? In a situation like this, I would email them first and ask if they really meant to tick that box.

I have had new buyers check the "I require proof of postage" box when completing checkout (which should really say I want the item sent by registered post)   When I've emailed, NO they did not want registered post, they just misunderstood what the wording meant when checking out.
Replied by nara120 on 23-Jan-2012 12:49 (Ref 2329736) Report
Perhaps you should alter your listings IF they're being sent from overseas as per the listing policies....

6.  Stock: If you drop ship (you do not keep goods in stock, but instead transfer orders to a wholesaler) you must outline the expected time of delivery as well as clearly stating the item will be sent from overseas (if being sent from overseas) in the Postage instructions section. Do not list items that you or your supplier do not hold in stock. We have this policy to prevent a buyer purchasing an item and then being told that the item is no longer available.
Replied by ejholden on 23-Jan-2012 12:53 (Ref 2329739) Report

If someone selects "Proof of Postage" & doesn't pay the Reg'd Post fee, I simply scan the AP receipt & email it to them as the proof of postage ...... 

EDIT: Nara, it is mentioned in his v-Shop, but not in his listings as per the policy .....

Not that this has anything to do with the OP ........
Replied by dezirable-books on 23-Jan-2012 12:58 (Ref 2329740) Report
EJ, in most cases that is all they are actually after, just something from the seller to say they have posted, not actual registered post.
Replied by blacknwhite on 23-Jan-2012 17:01 (Ref 2329776) Report
I have never had any problems with paypal. I feel also being open to all options of payment works well for me too for buying and selling.



ditto despite the fees being a tad high I have never had any problems. IMO it makes selling much easier.
i want to stop using paypal as a payment option( have had trobles with people wanting refunds and opening a dispute when not needed).


This has nothing to do with PayPal. If people want a refund they will want it regardless of whether they paid via PayPal or otherwise. In the event that you have to give a refund doing it via Paypal is a simple process. I would hate to have to send somebody a cheque. There goes about $2 up in smoke plus the inconvenience.
Replied by nara120 on 23-Jan-2012 22:12 (Ref 2329813) Report
Ohhh thanks ej. Well, I don't always go into a sellers vshop so wouldn't know from looking at the listings that items are coming from OS!  Don't think I'd be too happy about it finding out afterwards that's for sure.
Replied by magnolia134 on 24-Jan-2012 00:30 (Ref 2329827) Report
I wonder if kme01 has come back to this thread and read the responses?

Edit - just seen the edited original post. Seems like he has.
Replied by kme01 on 25-Jan-2012 12:43 (Ref 2330060) Report
hi everyone,was having a bad day after losing job and not making enough money to pay bills,thats all
thanks for everyones responses
kevin
Replied by magnolia134 on 25-Jan-2012 12:45 (Ref 2330061) Report
Hi Kevin

I really hope that things improve for you. Best of luck!
Replied by feelin-couture on 26-Jan-2012 12:55 (Ref 2330181) Report
I have found that sales are generally slower everywhere so people don't have any money in Paypal anyway and are paying with bank deposit.  I had one customer buy $200 worth and pay via bank deposit.  I am personally buying less as i dont have the usual money from sales in my Paypal account.
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