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Posted by ejholden on 23-Jan-2012 03:35 Report
Getting your EL to work.
OK ... There are a lot of people like myself who are being frustrated by the failure of EL to function the way it should for them.

This message: Object reference not set to an instance of an object seems to feature a lot.

I also found another message appeared when I tried to close EL down:
An attempt was made to load a program with an incorrect format (exception from HRESULT:0x8007000B)

It appears that the problem some of us are experiencing is related to WIN7 32 bit & 64 bit systems.

Back in the older posts I found this link: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5783

What I found interesting was: 
Developers should chain both the 32-bit and the 64-bit MSI files with their applications and install both of them on the 64-bit Computer.

Now, maybe QS are not able to do this because of the variety of systems they have to write EL for .... Maybe they just didn't read the note. Who knows?
 
Replied by ejholden on 23-Jan-2012 03:36 (Ref 2329666) Report
What I do know is that you need to download these:
(I just used a windows User Document file, then went to my Docs > Downloads to find them)

For 32 bit systems: SSCEServerTools_x86-ENU.msi 1.3 MB Download

For 64 bit systems: download the 32 bit above then: SSCEServerTools_x64-ENU.msi 1.4 MB Download

  1. After you have downloaded the SSCERuntime-ENU.exe file to your computer, locate this file in the folder you specified in step 2 above.
  2. Double click the SSCERuntime-ENU.exe file to start the extraction process.
You just might find your EL behaves itself after this .....
Mine did

Replied by ellencol on 23-Jan-2012 04:03 (Ref 2329668) Report
 ej I have gone through all those steps but el still closes down after a few minutes so I have decided that I will just continue to do things as I have always done.

Admin gave me the same advice as you have given above but the only difference downloading that program made was that  after installing it EL worked for about 30 minutes instead of 5.

Ellen
Replied by chloecat on 23-Jan-2012 07:56 (Ref 2329680) Report
 And I've tried all that too - I can export, import, shift around, upload, down load, but I can't edit or list items - I just do it manually now - at least until Admin can come up with a fix for the problems.
Replied by ellencol on 23-Jan-2012 08:29 (Ref 2329689) Report
  chloecat   are admin getting foxy now???   lol

Sorry, could not resist

Ellen
Replied by busymitts on 23-Jan-2012 08:41 (Ref 2329692) Report
 Had exactly the same problem here for the past 5 days & have given up trying to get this version of EL to load...we recently had to formatt our drive & lost previous version of EL but the previous versions never had problems. 

Have a good wk all, cyas :)
Replied by chloecat on 23-Jan-2012 11:35 (Ref 2329719) Report
 No Ellen - I've turned into a New Zealander pmsl  But a fox could probably fix it quicker - you know 'the quick brown fox etc etc....
Replied by ejholden on 23-Jan-2012 13:07 (Ref 2329742) Report
As I mentioned in the beginning, this will only be applicable to those who have Win7 34 & 64 bit systems.

You still have to do all the other stuff like uninstall previous versions & download the Microsoft .NET Framework Version 2.0.

My EL is now working fine and I didn't lose any files.

Replied by chloecat on 23-Jan-2012 15:35 (Ref 2329755) Report
 Yep done it all and lost my files to boot! - must admit that was kinda my fault, switched from my dinosaur to my son's cast off as he had bought a new one that could handle his cert 4 in IT whatever it is that he is studying - thne  windows 7 went off it's face, so he had to re install that and in between I forgot to save my files

But after all that I can't list anything new  and I've lost (or so it seems) all my listings for my winter stock and because it was wiped clean last week I can't even go back toa date  when they were still stored on QS.... but meh, it will give me something to do lol

I gave it another go today and it laughed at me :)
Replied by nefer_sold on 23-Jan-2012 18:20 (Ref 2329789) Report

Yet another reason to keep using XP.
Replied by chloecat on 24-Jan-2012 09:52 (Ref 2329844) Report
 Yep - I think so, had Vista before and even that was better than windows 7.
Replied by grevillea51 on 07-Feb-2012 16:55 (Ref 2331759) Report
I have Windows 7 and I cant even get it to download properly so I wont be using it....I dont have the time to sit and waste time with it
Replied by pirieonline on 21-Feb-2012 20:19 (Ref 2333313) Report
Thankyou EJ, I'm running a new computer with Win 7 and was having the same issues, your instructions made it all happen - yeah!
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