Search Threads

quicksales Specific

Category Specific

Social Chatting

Posted by cheersmum on 01-Sep-2011 11:09 Report
Admin you have to do somthing about checkout!!!!
Hi to all.I don't usually complain about admin's doing.But i've had enough:( my gribe is when some customers pay befor checkout in paypal they don't even give me time to send c/out with postage addded,they pay,i write email with no responce & to day i sent her payment back but admin has the paymet listed as payplal ?. WHY do they let them pay without checkout with there seller.Please do somethink .I know it is small and being asked befor .SO DO IT ADMIN !!!!!!
 
Replied by nara120 on 01-Sep-2011 11:30 (Ref 2310602) Report
There is a solution to it though and that's to just remove your paypal address from your preferences. Then, it's impossible for them to pay until you send an invoice.  You can also do the same with your banking details.
Replied by issabella10 on 01-Sep-2011 11:43 (Ref 2310603) Report
Considering we all know how long or if ever certain requested changes are made here , for now just remove your payment details from your preferences , that way the buyer can go through checkout and  request an Invoice or you can send one .

You can also send the buyer an additional Invoice from your PayPal account for the postage costs etc , as long as you notify them via qs message system as well so they realise what is happening , better then returning the payment which isn't always well received by some buyers as naturally they do not need/want to know how this system for sellers here works
Replied by cdrhn on 01-Sep-2011 11:52 (Ref 2310605) Report
Instead of showing no postage the system should add all the postage amounts together. I don't think too many buyers would pay as quickly then. They'd wait for an invoice with combined postage.
Replied by issabella10 on 01-Sep-2011 12:01 (Ref 2310610) Report
I doubt the system here or as per eBay allows for postage's to be able to be combined , the system  just isn't programmed to do that.

Admin will understand the email perfectly well , been an issue long enough

Remove payment details , end of issue for now.
Replied by cheersmum on 01-Sep-2011 12:11 (Ref 2310615) Report
Well thanks for  info.I didn't know you can remove payment ? I will do that.I did write to the lady but no response from her When they pay me with paypal i end up with a another fee for there postage .
Replied by magnolia134 on 01-Sep-2011 12:13 (Ref 2310616) Report
cheersmum - I agree, but your spelling is appalling. And why haven't you put your 1000+ items for sale in your V-shop into categories?

stopyourwhinging - thank you very much for today's giggle.

cdrhn - best suggestion I've heard in a long time.

nara and issabella - I am so over the hassles involved when the buyers of multiple purchases haven't paid for postage, and pay immediately by PP, I am now off to investigate how to get my payment details off whatever it is that buyers are using to pay before I send an invoice.




Replied by issabella10 on 01-Sep-2011 12:18 (Ref 2310632) Report
"I didn't know you can remove payment"

no , what is meant is that you can remove your payment methods, ie you PP email addy and your Bank Details from your preferences , so that they won't show until you send the invoice ( just untick them on your preferences.

That way when the buyer goes through Checkout they need to ask for the invoice giving you the chance to put the correct postage cost into the invoice and add your PP addy etc , very handy if you use 2 PayPal accounts ( micro/premier)
Replied by nara120 on 01-Sep-2011 12:26 (Ref 2310637) Report
I don't think I'd like postage added up if they've bought several items. There would be the odd buyer that would pay it anyway, then you'd be refunding the extra and emailing them and you could even have negative comments on your feedback over it.  I much prefer how it is now, we have the option to have our details at checkout or not.
Replied by cheersmum on 01-Sep-2011 12:41 (Ref 2310641) Report
Thanks Issabella,i'll get to that.I'm sorry about my errors but i'm fingers And brain are to slow & no glasses.
Replied by goldswan-lake on 01-Sep-2011 12:48 (Ref 2310642) Report
I think that rather than the 'PAY NOW' showing when someone has purchased;
perhaps a sign like, "If you have finished shopping with this seller, please REQUEST YOUR  INVOICE". (click on)
                                   " If you are are still shopping, please let your seller know".
 I don't leave my bank details in checkout, so that I can check all details before sending the invoice, including a little research of the buyer incase they're not legit.
Replied by brerrabbit on 01-Sep-2011 15:41 (Ref 2310665) Report
I doubt the system here ... allows for postage's to be able to be combined , the system  just isn't programmed to do that.

Well, re-program the system!!!!

It's a lot easier to refund them any postage over-payment than it is to get extra if they haven't paid enough, and there are no extra fees involved.  Refunding them a bit of money usually earns brownie points rather than the opposite.  A lot of buyers probably deliberately pay before you get a chance to send an invoice in the hope you won't ask for the extra.

Some people already pay separately for more than one item and that means they over-pay for postage, eg. if they buy one item, pay for it, then buy another and pay for it before you can send an invoice.
Replied by magnolia134 on 01-Sep-2011 16:14 (Ref 2310667) Report
>>There would be the odd buyer that would pay it anyway, then you'd be refunding the extra and emailing them and you could even have negative comments on your feedback over it. <<

It's an awful lot easier to refund than to ask for the extra, especially if the buyer has paid with Paypal. I find that those who are fast out of the gate paying and have not waited for an invoice with combined postage have invariably paid with PP. And refunding any overpayment with PP couldn't be easier. Plus it means that you only pay one lot of PP fees instead of paying two lots - one for the items and another for the postage (that is IF the buyer gets around to paying it) - which are more than if the whole lot had been paid in one transaction.

For example, say the customer buys 3 items to the value of $15, for which combined postage is $5. If they pay by PP for the items ONLY, then the fees are 2.4% of $15 plus 30c, which is 66 cents. If they then pay for the $5 postage by PP, the fees are 42 cents. A total of 66 + 42 = $1.08. However, if they wait for the invoice and pay the whole $20 in one PP transaction, the PP fees are 2.4% of $20 + 30c, or 78cents. Might not sound like a lot, but it adds up if enough people do it.

If the buyer pays by direct deposit, without payijng for postage, then I just send the combined invoice anyway, and wait for the remainder to be paid before I post the items. In this situation I agree there would be a hassle refunding any extra payment, but I have found that buyers who pay by DD usually wait for their invoice anyway. Especially if you as the seller gets the invoice out fast enough.
Replied by issabella10 on 01-Sep-2011 17:47 (Ref 2310685) Report
"I doubt the system here ... allows for postage's to be able to be combined , the system  just isn't programmed to do that.

 brerrabbit  Well, re-program the system!!!!"

Ok I'll start on that right away then ...............
Replied by extrakeen on 01-Sep-2011 17:52 (Ref 2310687) Report
I like to refund if they have overpaid as some of you stated above, with paypal, that is very easy and quick and much easier than having to ask for the extra to cover postage. With Direct deposit customers who overpay postage I offer extra product, mostly that is happily accepted.

The most important thing is to be up front and honest about your postage costs - and don't hesitate to add a little for the cost of packaging and handling - it all costs and most buyers don't mind and do understand, especially when it is explained.

I haven't been on qs long enough to have the problem of buyers not paying postage. I thought that if they purchased something the postage was just automatically added if you have a postage amount included in your listing. So for multiple purchases, it is just a matter of giving a refund if they pay too much for their postage and don't wait for an adjusted invoice. Please someone let me know if I'm wrong.
Replied by nefer_sold on 01-Sep-2011 19:23 (Ref 2310695) Report

The system should request the buyer when checking out to contact the seller for an invoice for postage AUTOMATICALLY if buying more than one item.  A buyer should not be able to make a payment through PP if no postage is showing UNLESS it was listed with free postage.  All other auction sites do this why has this not been fixed here yet after 6 years of sellers requesting this!!

Some buyers get real narky when you request that they pay for the postage of their purchases when they have paid for everything but that.
Replied by brerrabbit on 01-Sep-2011 20:17 (Ref 2310708) Report
extrakeen, the buyers won't pay extra postage under the current system.  If you buy one item, when you go through checkout the postage is shown as it appeared in the listing.  If you buy two or more different items, when you go through checkout no postage amount shows at all.  If you buy multiples of the one item, when you go through checkout the postage amount will be what was in the listing for a single item.  For example, I sell fabrics and if someone buys one or ten of the same fabric then the postage at checkout will show the same as if they'd only bought one. 

I have my preferences set so that my buyers only get my bank details when I send an invoice, but of course repeat buyers may have kept my details from the last time they bought.  If I fit more in an envelope than expected, and postage ends up being less, I refund them by putting stamps in with the fabric.  If it's a repeat buyer I'll ask would they prefer a credit instead and I just keep a list of who I owe money to.
Replied by brerrabbit on 02-Sep-2011 14:19 (Ref 2310754) Report
It's just as important to check your actual listings as well as your preferences.  There's a box at the end of your payment terms (just before the postage section) and you need to make sure you haven't ticked this.  It says "Provide my default bank account details to my buyers".  I recently relisted a very old listing and it had this box ticked but I didn't realise it until someone bought the item a couple of days later and paid before I got a chance to do an invoice.  I had copied this listing to do more listings (using Sell Similar) so I had to check all my listings that I'd done since that date.  I could probably have done it from My Preferences but I wanted to check them individually for something else at the same time.
Replied by throughthelookingglass on 02-Sep-2011 21:05 (Ref 2310797) Report
I have just read all this thread & wanted to tell of an Oztion prior to QS experience. Buyer bought 2 large & heavy items. Paid by Paypal prior to invoice without any postage costs.

I refunded the money, messaged extensively, & never heard from the buyer from that day to this!

Combined postage, or at least 1 item post cost,  rather than zero, should show when they checkout. It might be helpful?
Replied by magnolia134 on 02-Sep-2011 23:21 (Ref 2310803) Report
TTLG - Having had the same happen to me once too often, I have now decided if it ever happens again I will NOT refund the (part) payment received and just send an invoice and wait till I get paid the postage. It's better to wear the extra in PP fees than lose the lot.
Replied by fishingpal on 06-Sep-2011 16:45 (Ref 2311234) Report
Hi all, been a member for a couple of years and have just started bringing my sales over from the "other" online auction site and I was glad that I had a heads up from a trusted seller about this combined postage problem here at Quicksales. 

All sorted now and hopefully I won't have to pay for postage costs out of my own pocket for multiple items sold and yes I agree totally with administration having to sort this problem out for the sellers.

This problem should have been sorted out long ago. Not good if you're trying to stay in competition with the other online auction site IMHO

It's time to act!
Replied by magnolia134 on 06-Sep-2011 16:53 (Ref 2311237) Report
>>hopefully I won't have to pay for postage costs out of my own pocket for multiple items sold<<

You should never had paid out out of your own pocket because the buyer did not wait for a combined invoice. Quite honestly, I think you were very foolish to do so.
Replied by pashmina on 06-Sep-2011 23:06 (Ref 2311260) Report
OK...just calculated I've sold 66 items in the last 2 days, since the Spring promo was on

7 of my buyers....went and paid via PayPal, without adding postage

First time this has happened ...as buyers usually wait for an invoice.

Sometimes the sale would come through...and I would be sending the invoice...and lo and behold, they would beat me to the chase, with a PP payment ...BUT no postage included


I just send a money request via PP, with a polite msg, that they have overlooked postage costs....

So far 5 of them have fixed me up...the other 2 have not. 

I'm too scared to leave my laptop !!! Hahahaha
Replied by fishingpal on 07-Sep-2011 02:57 (Ref 2311266) Report
Quote: Replied by magnolia134 on 06-Sep-2011 16:53 "You should never had paid out out of your own pocket because the buyer did not wait for a combined invoice. Quite honestly, I think you were very foolish to do so."


What the... 

Even if I did pay extra for postage, what's it got to do with you? Little do you know.

If you don't understand what's being typed here, you shouldn't reply at all. Also when you do reply, don't reply with insults, that's just rude!
Replied by rogespeed on 06-Nov-2011 11:58 (Ref 2318832) Report
 Hi , i concur :  payment banking details should only be seen by the Buyer upon reciept of an invoice - however the invoice costs can only be within the specified p&h as nominated by the Buyer during auction

In other words the Buyer during bidding nominates p&h options - so that uncertainy is eliminated for both the Buyer and Seller
up to the end of auction - which will pave the way for no grounds for contention and confidence for the Seller

As mentioned the Buyer only gets banking payment details upon reciept sent by the Seller - which is also normal business practice 

The process should be a clear step by step process ( even if departs from other influencial auction sites )

to seek acquisition

Buyer places bid or purchases at buy it now which includes nominating p&h option (incl pick it up)
Once won Buyer order is created and sent to Seller with link to create invoice
Seller  creates invoice with link to generate a Buyer payment slip  
Buyer payment advisory is sent to Seller with link for Seller to create a reciept
Seller confirms payment and sends a receipt
Seller sends postal schedule advisory with express / registered number  if applicable
Buyer indcates item recieved without issue
Feedback
Non-seller realted Item comments ( generates more Buyer interest insimilar, thus more sales)

or something like that
Replied by cezm on 06-Nov-2011 18:38 (Ref 2318902) Report
I prefer to leave my banking details available to the buyer so they can pay immediately if they wish. In the past I removed them but had frustrated buyers requesting invoices up to 3 times within a few hours. I'm not sure why but in 10 years I've never had a buyer pay without including postage in their payment (DD here or DD/PP elsewhere).

Likewise, when I buy an item I like to be able to pay immediately (I wouldn't buy unless postage was listed or I had a quote for multiple purchases) as I'm not on the computer all the time. My ideal buying experience is to find something, buy, pay immediately and be done with it.
Replied by magnolia134 on 06-Nov-2011 19:06 (Ref 2318909) Report
I'm with you cezm. I tried for a while leaving off the payment details but it all got so messy that in the end I put them back on. Like you, if I buy, I want to pay straight away (otherweise I can forget which is not. a. good. thing). It's OK if they purchase just one item, but  I still have the occasional buyer who purchases more than one item and doesn't wait for a combined invoice, but even if they pay by Paypal, I just explain there will be extra postage (where applicable) and wait till I receive the extra payment before posting. I figure that the extra 30c it costs me in PP fees is acceptable.
Replied by bitemycrankshaft on 06-Nov-2011 19:20 (Ref 2318913) Report
Well... it appears Admin has listened.

I sold multiple items a few days ago... and after completing checkout the buyer messaged me asking for my bank details (because for some reason they weren't automatically provided).

I added discounted postage and sent an invoice... then the requested details appeared.

My selling preferences are set to show my bank account details to my buyers... I did not do anything on my end to hide these details... nor did I do anything to have them displayed after sending the invoice... and I didn't manually provide the details at any time... the manner and timing of the availability of my bank account details to my buyer was caused entirely by the site settings.

 
When one door of happiness closes, another opens; but often we look so
 long at the closed door, we do not see the one which has opened for us.
Replied by magnolia134 on 06-Nov-2011 19:37 (Ref 2318914) Report
BMC - I just tried to send an invoice and all the postage and payment instructions have disappeared! Yet I sent one not an hour ago, and all was fine then. I will wait and see if this gets sorted out in the next half hour or so.
Go Back to Suggestions forum
Back to top